Service Desk Engineer Jobs in Rhode Island , Employment

Are you looking for an exciting new challenge as a Service Desk Engineer? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing advice and guidance on the use of our products and services. If you have a passion for technology and excellent customer service skills, then this could be the perfect job for you!

A Service Desk Engineer is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who have technical issues or questions.

What is Service Desk Engineer Skills Required?

• Excellent customer service skills

• Knowledge of computer hardware and software

• Ability to troubleshoot technical issues

• Knowledge of network systems and protocols

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

What is Service Desk Engineer Qualifications?

• Bachelor’s degree in Computer Science or related field

• A+ certification or equivalent

• Microsoft Certified Professional (MCP) certification or equivalent

• Experience with customer service and technical support

What is Service Desk Engineer Knowledge?

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of customer service and technical support

What is Service Desk Engineer Experience?

• Previous experience in a customer service or technical support role

• Experience with troubleshooting technical issues

What is Service Desk Engineer Responsibilities?

• Provide technical support to customers and employees

• Troubleshoot technical issues and provide solutions

• Respond to customer inquiries in a timely manner

• Document customer inquiries and solutions

• Monitor customer service metrics and performance

• Maintain customer service records and logs