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It Service Desk Coordinator Jobs

Analyst, It Service Desk
By Golden State Warriors At San Francisco, CA, United States
Order, Image, configure, deploy, and manage assets per departmental process
Bachelor’s degree or equivalent work experience
Experience resolving issues related to:
CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Answer and respond to all Service Desk calls, emails, IT Support Slack channels, and walk-up requests
It Service Desk Analyst I (Remote Capabilities)
By SouthState Bank, National Association At , North Charleston, Sc
Certifications/Specific Knowledge : Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
Alert management to emerging trends in Incidents.
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
Access knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Reinforce SLAs to manage end-user expectations.
Strong customer service skills and mindset.
It Service Desk Analyst I
By Renewable Energy Systems Limited At , , Co $49,000 - $58,000 a year
Effective prioritization and project management skills
Less than one year of Service industry experience preferred
Less than one year of experience using help desk ticketing software preferred
Less than one year of experience with incident troubleshooting and escalation preferred
Contributes to developing service strategies to mitigate software, hardware, and networking issues.
Troubleshoots and resolves IT issues via phone, web, and in-person channels.
It Service Desk Manager
By Business Wire At , $150,000 - $175,000 a year
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work.
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience.
5+ years of experience providing IT support.
Microsoft/Azure AD and group policy experience.
Experience creating standard operating procedures.
It Service Desk Manager
By Safelite At Columbus, OH, United States
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Communication skills – both written and verbal covering a wide range of stakeholder groups from management level to operational level
Direct management of the market Service Desk.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
IT Service Management and Service Improvement
It Service Desk Jobs
By VYZE INC At Miami, FL, United States
Office Status:Hybrid (3 onsite, 2 remote)
•2+ years' experience in a help desk functionality
•Understanding of technology / standards used in area of responsibility with minimal supervision•Strong communication and documentation skills
This role will have training initially 10a-7pET to start, and will include some evening and weekend shifts.
•Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Perform issue handling, identification and resolution with all levels of customers.
It Service Desk Analyst (Contract)
By LevelUP At Greater St. Louis, United States
Provide support and facilitate remote access to user population (laptop support).
3+ years experience providing IT Support to end-users in a professional environment
Previous experience working in banking or financial services sector will be an advantage
Good communication and interpersonal skills
Establish and maintain the security of our Windows environment, adhere to Rabobank policies, procedures and industry best practices.
Day-to Day support of all Windows based products for Desktops and Laptops.
It Service Desk Engineer
By MATRIX Resources At United States
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Technical Degree or related work experience.
Experience working in a service desk or IT customer service environment.
Respond to and monitor incidents and service requests within the ticketing system.
It Service Desk Technician Ii
By Inline Plastics At McDonough, GA, United States
(include education, experience, special skills, licenses, and/or certifications required.)
Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications, is a plus
Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices
Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail
Proven analytical and problem-solving abilities
Provide support, break-fix/hardware repair, and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems, and software installations
It Service Desk Technician
By Morgan Advanced Materials At Fostoria, OH, United States
Keen attention to detail with excellent time management & organisation skills
Working with the Infrastructure Change Management team to record and execute operational changes
Uses desktop management systems software and appropriate analysis equipment to collect data, model performance, and create reports, including proposals for improvement.
Manages timely and effective handling of enquiries and requests for guidance
Excellent customer service and engagement skills and ethos is a must
Career experience in Manufacturing, Engineering or Supply Chain business environments.
It Service Desk Engineer
By LBC Tank Terminals At Houston, TX, United States

Position Purpose You will be responsible for delivering exceptional technical support to our end-users, ensuring prompt and efficient resolution of their IT issues. As the first point of contact for ...

It Service Desk Manager
By Verra Mobility At Mesa, AZ, United States
Demonstrated progressive experience in the management of a technical support team.
2 - 3 Years of project management experience leading and delivering enterprise level projects
Must be able to manage customer expectations, front line staff to VIP level.
Manage and refine a service catalog to support the services provided by the IT operations organization
Manage and refine existing service level agreements (SLAs) to establish problem resolution expectations and timeframes.
Prepare budget proposals and manage annual operation budget for Service Desk functions
It Service Desk Analyst
By Vibra Healthcare At Mechanicsburg, PA, United States
Wellsky (EHR) Electronic Health Record knowledge Knowledge of regulatory standards and compliance requirements.
At least three (3) years Service Desk, Help Desk, or Call Center experience required.
At least two (2) years experience with clinical /technical problem resolution and support.
A technology-oriented bachelor’s degree or commensurate experience is desirable.
Windows Laptop, Workstation troubleshooting experience.
Experience supporting: e-mail Active Directory, and Citrix accounts desirable.
It Service Desk Lead
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Utilize the ITSM solution to receive, update, and resolve support requests, maintain asset inventory, and participate in change management.
Experience working in a higher education setting
Create and maintain online documentation for knowledgebase and internal knowledge transfer.
At least 3 years’ experience providing end-user computer support
ITIL Service Lifecycle Certification or HDI Support Certification
It Service Desk Lead
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
Basic understanding of cyber security fundamentals and best practices including identity and access management
Experience providing remote support via phone and chat (Preferred, not required)
Provide front line technical support to employees via calls, chat, email, and remote support.
Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
It Service Desk Manager
By Business Wire At United States
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience
5+ years of experience providing IT support
Microsoft/Azure AD and group policy experience
Experience creating standard operating procedures
It Service Coordinator Jobs
By Job Impulse, Inc. At Flint, MI, United States
Identify IT ticketing board issues. Add new ticket categories as needed. Update and provide management with service board reporting as requested.
Champion centralized IT documentation through mechanisms like IT Glue, SharePoint, Teams, and our Learning Management System.
Identifying Service board issues, adding new categories when needed, updating, and providing management with service board reporting.
New User System set up, processing approved user onboarding documentation, scheduling of user training within the Learning Management System.
Key fob management, inventory, tracking, activations, and deactivation.
Basic IT support experience, ability to gain working technical knowledge of network protocols, operating systems, and standards.
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Coeur d'Alene, ID, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
It Coordinator Jobs
By Motion Recruitment At Philadelphia, PA, United States
3-5+ years experience providing EUD support, Service Desk support or equivalent experience/knowledge
Ability to analyze and solve technical problems by investigating, developing and implementing potential solutions using troubleshooting skills
Working knowledge of the TCP/IP protocol suite
Knowledge of medical terminology helpful
Performs advanced End User Device (EUD) support functions, acting as a subject matter expert
Using available support tools and technologies to provide advanced problem resolution and proactive problem direction
It Service Desk - Remote
By cloudIT At Phoenix, AZ, United States
Remote access solution implementation and support: VPN, Terminal Services, and Parallels.
2-4 years of hands-on experience.
Interpersonal skills: such as telephony skills, strong verbal and written communication skills, active listening, and customer care.
Excellent troubleshooting and problem-solving skills.
Typing skills to ensure quick and accurate entry of service request details.
Professional IT Certifications, such as Network+, Microsoft MCP, MCSA, or MCSE, Cisco CCNA, or Meraki CMNA.

Are you looking for an exciting opportunity to join a fast-paced IT Service Desk team? We are looking for a Service Desk Coordinator to join our team and provide exceptional customer service to our clients. As the Service Desk Coordinator, you will be responsible for managing the day-to-day operations of the IT Service Desk, including responding to customer inquiries, troubleshooting technical issues, and providing technical support. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

Overview:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked.

Detailed Job Description:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked. The IT Service Desk Coordinator will also be responsible for providing training and support to end users and customers on the use of IT systems and services.

What is It Service Desk Coordinator Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills

What is It Service Desk Coordinator Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service desk or customer service
• Knowledge of IT service desk software
• Knowledge of IT systems and services
• Ability to work independently and as part of a team

What is It Service Desk Coordinator Job Knowledge?

• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is It Service Desk Coordinator Job Experience?

• At least two years of experience in IT service desk or customer service
• Experience in providing technical support to end users and customers
• Experience in training and supporting end users and customers on the use of IT systems and services

What is It Service Desk Coordinator Job Responsibilities?

• Respond to customer inquiries and provide technical advice and guidance
• Troubleshoot hardware and software issues
• Maintain the IT service desk database and ensure that all customer inquiries are logged and tracked
• Provide training and support to end users and customers on the use of IT systems and services
• Monitor and maintain the IT service desk system
• Monitor and maintain the IT service desk database
• Monitor and maintain the IT service desk system performance