It Service Desk Consultant Jobs in New York

Conduct and update asset management processes and inventory.

Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.

Document resolutions and update self-help and knowledge bases.

3+ years of experience in an IT Support position in a medium-large company environment.

Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)

Analytical and problem-solving abilities, with keen attention to detail.

Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.

Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.

Will require 20% travel to New York.

Must be able to work on a W2

AA in IT related field or IT certification or 1 year of experience working in a technical environment.

Provide remote help desk support via phone and/or in-person.

Update company Knowledge base (Confluence) with technical documentation and solutions

Help maintain and administer Microsoft Intune environment and devices in endpoint manager.

Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.

Experience with smart phones, tablets, and other technical equipment.

1-2 years of relevant experience (school/internship experience will be considered!)

Strong working knowledge of ITIL process

Degree in CS, IT, or related field preferred

Ability to work onsite in LIC (Queens)

Foster communication between the user community and IT management to help meet CPL's strategic goals.

Previous experience supporting large enterprise (18 offices/500 employees) preferred.

You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence.

You’re inherently analytical, with strong creative problem-solving and organizational capabilities.

You can understand and carry out complex technical instructions as directed by more experienced IT team members.

Experience with A&E applications is a major plus.

Work effectively as a member of a team, that also includes students, and demonstrate collective responsibility for shared roles and responsibilities

Demonstrate excellent listening, writing, and communication skills in tickets and on the phone

Bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization

Strong analytical and troubleshooting skills

Proficient communication skills, including strong writing and documentation skills

Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure