It Service Desk Consultant Jobs in Michigan

Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.

Solid knowledge of IT service management frameworks and best practices, such as ITIL.

Ensure adherence to ITIL best practices and service management principles.

Assign and prioritize tasks, ensuring the team's workload is managed effectively.

Develop and maintain service desk procedures, documentation, and knowledge base articles for efficient issue resolution.

Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.

Identify IT ticketing board issues. Add new ticket categories as needed. Update and provide management with service board reporting as requested.

Champion centralized IT documentation through mechanisms like IT Glue, SharePoint, Teams, and our Learning Management System.

Identifying Service board issues, adding new categories when needed, updating, and providing management with service board reporting.

New User System set up, processing approved user onboarding documentation, scheduling of user training within the Learning Management System.

Key fob management, inventory, tracking, activations, and deactivation.

Basic IT support experience, ability to gain working technical knowledge of network protocols, operating systems, and standards.