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Service Delivery Rep Jobs in North Carolina

Executive Director - Service Delivery
By Fortrea At , Durham $160,000 - $270,000 a year
Minimum of 5 years’ experience in management and leadership roles required.
Oversee the entire service management lifecycle, from service design and transition to operation and continuous improvement.
Champion developing canonical service management workflows and adopt automation for expediting incident management.
Bachelor’s or Master’s degree in a relevant field or equivalent combination of education and work experience.
Demonstrated experience with strategic planning and alignment of IT services with broader organizational objectives.
Strong ability to recognize, manage, and mitigate risks pertaining to service delivery.

Are you looking for a job that allows you to make a difference in people's lives? Become a Service Delivery Rep and help customers get the most out of their products and services!

Overview:

A Service Delivery Rep is a customer service representative who is responsible for providing excellent customer service to clients. They are responsible for responding to customer inquiries, resolving customer issues, and providing information about products and services.

Detailed Job Description:

The Service Delivery Rep is responsible for providing excellent customer service to clients. This includes responding to customer inquiries, resolving customer issues, and providing information about products and services. They must be able to effectively communicate with customers, both verbally and in writing, and have a strong understanding of customer service principles. The Service Delivery Rep must also be able to work independently and as part of a team.

What is Service Delivery Rep Job Skills Required?

• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles
• Knowledge of product and services
• Ability to troubleshoot customer issues
• Ability to multitask

What is Service Delivery Rep Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles
• Knowledge of product and services
• Ability to multitask

What is Service Delivery Rep Job Knowledge?

• Knowledge of customer service principles
• Knowledge of product and services
• Knowledge of troubleshooting customer issues
• Knowledge of customer service software

What is Service Delivery Rep Job Experience?

• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment

What is Service Delivery Rep Job Responsibilities?

• Respond to customer inquiries in a timely manner
• Resolve customer issues in a professional manner
• Provide information about products and services
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management