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Service Delivery Project Manager Jobs in Nevada

Project Manager - Service
By Helix Electric At Las Vegas, NV, United States
Develop and lead project management technical and schedule goals, procurement and contractual requirements, personnel assignments and capacity planning.
At least 5 years of project management experience in electrical commercial/mixed use construction.
Field experience coordinating with construction management.
Electrical engineering or Construction Management degrees are strongly preferred.
Evaluate and continually improve the systems and processes used by the department to effectively meet customer requirements and profitability goals.
Manage, mentor, and develop a group of approximately 3 direct and 10 total reports.

Are you an experienced Service Delivery Project Manager looking for a new challenge? Join our team and help us deliver innovative solutions to our customers! We are looking for a motivated individual with excellent communication and organizational skills to manage our service delivery projects. If you have a passion for delivering high-quality services and a commitment to customer satisfaction, then this is the job for you!

Overview A Service Delivery Project Manager is responsible for managing the delivery of IT services to customers. They are responsible for ensuring that the services are delivered on time, within budget, and to the customer's satisfaction. They must have a strong understanding of the customer's needs and be able to develop and implement strategies to meet those needs. Detailed Job Description The Service Delivery Project Manager is responsible for managing the delivery of IT services to customers. This includes developing and implementing strategies to meet customer needs, managing customer relationships, and ensuring that services are delivered on time, within budget, and to the customer's satisfaction. The Service Delivery Project Manager will also be responsible for developing and maintaining project plans, tracking progress, and reporting on project status. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple projects simultaneously
• Ability to work independently and as part of a team
• Knowledge of project management principles and techniques
• Knowledge of IT service delivery processes
• Knowledge of customer service principles
• Knowledge of IT systems and technologies
Job Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery
• Project Management Professional (PMP) certification
• ITIL certification
Job Knowledge
• Knowledge of IT service delivery processes
• Knowledge of customer service principles
• Knowledge of IT systems and technologies
• Knowledge of project management principles and techniques
• Knowledge of software development life cycle
Job Experience
• 5+ years of experience in IT service delivery
• Experience in managing customer relationships
• Experience in developing and implementing strategies to meet customer needs
• Experience in developing and maintaining project plans
• Experience in tracking progress and reporting on project status
Job Responsibilities
• Develop and implement strategies to meet customer needs
• Manage customer relationships
• Ensure that services are delivered on time, within budget, and to the customer's satisfaction
• Develop and maintain project plans
• Track progress and report on project status
• Monitor and report on project performance
• Identify and resolve project issues
• Provide technical guidance and support to project team members