Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Austin, TX, United States
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space

Are you an experienced Senior Manager looking to take your career to the next level? We are looking for a Senior Manager of Customer Planning to join our team and help us create innovative solutions to meet our customers' needs. You will be responsible for developing and executing customer-focused strategies, managing customer relationships, and driving customer satisfaction. If you have a passion for customer service and a drive to succeed, this is the perfect opportunity for you!

Overview:

The Senior Manager Customer Planning is responsible for developing and executing customer plans that support the company’s overall business objectives. This includes developing customer segmentation strategies, developing customer engagement plans, and developing customer loyalty programs. The Senior Manager Customer Planning will also be responsible for developing and managing customer relationships, analyzing customer data, and providing insights to the business.

Detailed Job Description:

The Senior Manager Customer Planning will be responsible for developing and executing customer plans that support the company’s overall business objectives. This includes developing customer segmentation strategies, developing customer engagement plans, and developing customer loyalty programs. The Senior Manager Customer Planning will also be responsible for developing and managing customer relationships, analyzing customer data, and providing insights to the business. The Senior Manager Customer Planning will also be responsible for developing and managing customer relationships, analyzing customer data, and providing insights to the business.

What is Senior Manager Customer Planning Job Skills Required?

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools
• Knowledge of customer service best practices

What is Senior Manager Customer Planning Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer planning or related field
• Proven track record of successful customer planning initiatives
• Experience with customer segmentation and loyalty programs
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting tools
• Experience with customer service best practices

What is Senior Manager Customer Planning Job Knowledge?

• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools
• Knowledge of customer service best practices

What is Senior Manager Customer Planning Job Experience?

• 5+ years of experience in customer planning or related field
• Proven track record of successful customer planning initiatives
• Experience with customer segmentation and loyalty programs
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting tools
• Experience with customer service best practices

What is Senior Manager Customer Planning Job Responsibilities?

• Develop and execute customer plans that support the company’s overall business objectives
• Develop customer segmentation strategies, customer engagement plans, and customer loyalty programs