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Senior Manager Customer Planning Jobs in Missouri

Senior Director Planning & Customer Service
By Lindt & Sprüngli (North America) Inc. At Kansas City, MO, United States
Ensure cross functional communication and collaboration with product life cycle management, sales, finance, and sourcing teams
Streamline customer service processes, including order management, order taking and product fulfillment
Implement consistent KPIs and customer management processes across the enterprise to help optimize service to customers
Interpersonal skills necessary to build support, influence action, and drive culture change, including experience building, developing, and leading high-performing teams
Lead the development and manage all integrated business planning processes including:
10+ years’ experience leading cross-functional, omni-channel S&OP process development in a high-SKU environment, preferably with high seasonality
Senior Director Planning&Customer Service
By Lindt & Sprüngli (North America) Inc. At Kansas City, MO, United States
Ensure cross functional communication and collaboration with product life cycle management, sales, finance, and sourcing teams
Streamline customer service processes, including order management, order taking and product fulfillment
Implement consistent KPIs and customer management processes across the enterprise to help optimize service to customers
Interpersonal skills necessary to build support, influence action, and drive culture change, including experience building, developing, and leading high-performing teams
Lead the development and manage all integrated business planning processes including:
10+ years’ experience leading cross-functional, omni-channel S&OP process development in a high-SKU environment, preferably with high seasonality

Are you an experienced Senior Manager looking to take your career to the next level? We are looking for a Senior Manager of Customer Planning to join our team and help us create innovative solutions to meet our customers' needs. You will be responsible for developing and executing customer-focused strategies, managing customer relationships, and driving customer satisfaction. If you have a passion for customer service and a drive to succeed, this is the perfect opportunity for you!

Overview:

The Senior Manager Customer Planning is responsible for developing and executing customer plans that support the company’s overall business objectives. This includes developing customer segmentation strategies, developing customer engagement plans, and developing customer loyalty programs. The Senior Manager Customer Planning will also be responsible for developing and managing customer relationships, analyzing customer data, and providing insights to the business.

Detailed Job Description:

The Senior Manager Customer Planning will be responsible for developing and executing customer plans that support the company’s overall business objectives. This includes developing customer segmentation strategies, developing customer engagement plans, and developing customer loyalty programs. The Senior Manager Customer Planning will also be responsible for developing and managing customer relationships, analyzing customer data, and providing insights to the business. The Senior Manager Customer Planning will also be responsible for developing and managing customer relationships, analyzing customer data, and providing insights to the business.

What is Senior Manager Customer Planning Job Skills Required?

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools
• Knowledge of customer service best practices

What is Senior Manager Customer Planning Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer planning or related field
• Proven track record of successful customer planning initiatives
• Experience with customer segmentation and loyalty programs
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting tools
• Experience with customer service best practices

What is Senior Manager Customer Planning Job Knowledge?

• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools
• Knowledge of customer service best practices

What is Senior Manager Customer Planning Job Experience?

• 5+ years of experience in customer planning or related field
• Proven track record of successful customer planning initiatives
• Experience with customer segmentation and loyalty programs
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting tools
• Experience with customer service best practices

What is Senior Manager Customer Planning Job Responsibilities?

• Develop and execute customer plans that support the company’s overall business objectives
• Develop customer segmentation strategies, customer engagement plans, and customer loyalty programs