Register
Recruit Create CV

Senior Helpdesk Jobs

Helpdesk Specialist Jobs
By DiD Agency At , Philadelphia, 19102, Pa
0-1 years experience working on macOS
Strong problem-solving skills, with the ability to think logically to diagnose root causes.
Excellent written & verbal communications skills.
Want to continually expand your cloud skills
Preparing all full-time new hire laptops and user accounts.
Preparing all contractor/freelancer user accounts.
Finance Representative, Helpdesk Jobs
By TikTok At , Los Angeles, Ca $65,000 - $76,000 a year
Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.
Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices.
Experience in a customer service/helpdesk environment;
Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations;
Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters;
Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.
Senior Helpdesk Technician Jobs
By Superior Bowen At Kansas City, MO, United States
Proper Documentation of all services and activities: Writing down processes and standards for easy management and troubleshooting along with business transparency.
Minimum Requirements, Abilities And Expectations
2 years experience in service desk or related positions
Knowledge and understanding of ITSM fundamentals
Knowledge and understanding of Microsoft 365 and Azure services
Knowledge and understanding of Apple iOS and Windows operating systems
Helpdesk Manager Jobs
By Apogee Consulting Group At , Cary, Nc $85,000 - $100,000 a year
Remote access tools such as Zoho Assist and TeamViewer
Helpdesk software such as ManageEngine ServiceDesk and Freshservice
Operating systems such as Windows, iOS, and Android
Productivity software such as Microsoft Office
Email clients and servers such as Microsoft Exchange
Antivirus and malware protection software
Helpdesk Analyst Jobs
By NYC Careers At , Manhattan, 10038, Ny $60,193 - $90,704 a year
Working knowledge of Financial Management Systems (FMS), Citywide Performance
Excellent customer service skills and ability to balance multiple priorities.
Effective and clear communication skills.
Creating and facilitating training and technical assistance to various stakeholders by holding individual
Liaising between internal DYCD units and external vendors by obtaining and conveying information
Reviews, analyzes and reconciles daily reports between citywide systems such as Financial
Helpdesk Coordinator - Telework
By YoungWilliams PC At , Junction City, 66441, Ks
Performs other duties as may be assigned by management.
Provide backup support for remote offices.
Identify frequently asked questions by the user and publish it in the Knowledge Base.
Knowledge of Information Technology products and services
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Helpdesk Analyst Jobs
By Partners In Health At , Boston, 02199, Ma
Procurement and Inventory Management (15%):
In-depth knowledge of computer systems (Windows and Mac OS)
Strong problem-solving skills, with an ability to work independently
Strong interpersonal skills and willingness to work in user support
A+ Certification is useful, but not required
Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
Senior Helpdesk Technician Jobs
By Stavvy At , Boston, Ma
Proactively identifying areas for support improvement to enhance the end-user experience, reduce support volume, and streamline service offerings
Familiarity with asset management, tracking, and deployment processes
Taking ownership of the onsite experience at Stavvy's office, ensuring a seamless and efficient work environment
Proven troubleshooting skills with MacOS, SaaS applications, and A/V systems
Endless opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Leading the day-to-day operations of Stavvy's office, tools, and services, maintaining their optimal functionality
Lead Helpdesk Analyst Jobs
By United States Fund for UNICEF At , New York, Ny $70,400 - $87,800 a year
Desired Knowledge, Skills, and Abilities:
· · Basic Project Management skills
· · Keep teammates and management informed of trends, significant problems, and unexpected delays
· · Hardware and Software Inventory management
Key Responsibilities/Outcomes (include but are not limited to):
· Work with Network Operations Manager on LAN/WAN/Wifi support
Coordinator I, Helpdesk & Subject Calls
By Advarra At United States
Additional duties as assigned by department management as required by the needs of the company
Associate degree, or equivalent combination of education and experience
Performs data entry and administrative tasks to process time-sensitive documents requiring high accuracy, completeness, and adherence to strict guidelines
1-3 years of customer service experience via phone and e-mail, business to business preferred
1+ years of administrative support experience (preferably in a regulated service industry)
Ability to focus and devote attention to tasks and responsibilities
Helpdesk Supervisor Jobs
By Bamboo Health At , Remote
Deliver exceptional end user experiences across the organization.
Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.
Experience with Active Directory, including account and service account, distribution group and security group administration is required.
Experience working in a fast-paced, high-growth, rapidly changing work environment.
Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Implement best practices and standard operating procedures for world class operational rigor and performance.
Helpdesk Analyst I Jobs
By AUTOPAY At Denver, CO, United States
Education: High school diploma or equivalent experience required.
Use phone, text, and email to respond to employee tickets within service level requirements.
Help maintain a secure network environment and report security vulnerabilities and violations.
Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
Technical: Working knowledge of a corporate Microsoft environment.
Understand and demonstrate the principles of AUTOPAY’s Mission, Vision and Values.
Helpdesk Specialist I Jobs
By Choctaw Nation At , Durant, Ok $17.98 an hour
Required Education, Skills and Experience:
Education/Certification or relative work experience
High School Diploma or equivalent certifications related to IT fields
Basic Knowledge of basic computer hardware, including PC, servers, switches, and routers
Basic Knowledge of desktop and server operating systems, including Windows 10, Server 2016/2019
Excellent attitude, phone etiquette, written, and verbal communication, and people skills.
Helpdesk Specialist Jobs
By Side, Inc. At , San Francisco, Ca $31.25 - $38.46 an hour
Experience supporting customers and/or working with a case management system (Jira or Fresh Service Experience a plus)
Interest in working in a fast-growing environment with changing responsibilities
Strong spoken, written language and gif skills
Experience administering cloud systems such as Google Workspace, Okta, Zoom, Atlassian and Jamf
Basic programming/scripting skills such as Python, Javascript, etc.
OKTA, Google Workspace, JAMF certifications
Helpdesk Analyst Jobs
By ARK Solutions At , Atlanta, Ga
Track progress of requests to completion and escalate to vendors and management as needed.
Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN.
Communicate status of processed onboard or offboard requests to hiring managers.
One-year proven experience with Office 365 Pro Plus core applications.
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Detail oriented with the ability to work independently and remote.
Customer Helpdesk Services Representative
By Homecare Homebase At Dallas, TX, United States
Utilizing basic troubleshooting skills and providing thorough documentation of customer issues for the Client Services team
Education: this career opportunity requires a high school diploma.
Communicating with customers via phone and email
Managing a case load of approximately 40-50 calls per day
Assisting customers with basic software questions and routine requests
Identifying major customer issues and following appropriate escalation procedures
Helpdesk Specialist Jobs
By Nikola Motor Company At Coolidge, AZ, United States
Ensure each of our end-users have a positive experience with our team, and their technology needs each day
Experience with Active Directory Account creation and administration
Working knowledge of Microsoft SharePoint and Teams in a corporate environment
1-3 years of IT Service Desk experience in a fast-paced and rapidly changing environment
Troubleshooting user issues related to laptop, network, conference room A/V, and related requests
Set up laptops and desktops according to our standard configurations

Are you looking for a rewarding career in IT? Join our team as a Senior Helpdesk Technician and help us provide top-notch technical support to our customers! With competitive pay and excellent benefits, you'll be part of a team that values your expertise and hard work. Apply now and become part of our success story!

Overview Senior Helpdesk is a position that provides technical support to customers and employees. The Senior Helpdesk is responsible for troubleshooting hardware and software issues, providing technical advice and guidance, and helping customers and employees resolve their technical issues. Detailed Job Description The Senior Helpdesk is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and guidance, and helping customers and employees resolve their technical issues. The Senior Helpdesk is also responsible for maintaining customer and employee records, tracking customer and employee requests, and providing customer service. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a helpdesk or technical support role
• Experience with customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• A+ certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support
• Knowledge of troubleshooting techniques
• Knowledge of operating systems
Job Experience
• 5+ years of experience in a helpdesk or technical support role
• Experience with customer service and technical support
• Experience with troubleshooting hardware and software issues
• Experience with providing technical advice and guidance
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice and guidance
• Help customers and employees resolve their technical issues
• Maintain customer and employee records
• Track customer and employee requests
• Provide customer service
• Monitor system performance and security
• Respond to customer inquiries and requests