Senior Helpdesk Manager Jobs
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By SOCOTEC USA
At Duluth, GA, United States
Are you looking for a challenging and rewarding role in IT? We are looking for an experienced Senior Helpdesk Manager to join our team and lead our helpdesk operations. You will be responsible for managing a team of helpdesk technicians, providing technical support to our customers, and ensuring our helpdesk runs smoothly and efficiently. If you have a passion for IT and a desire to make a difference, this could be the perfect role for you!
A Senior Helpdesk Manager is responsible for managing a team of helpdesk staff and ensuring that customer inquiries and technical issues are addressed in a timely and efficient manner.What is Senior Helpdesk Manager Skills Required?
• Excellent customer service and communication skills
• Knowledge of helpdesk software and hardware
• Ability to troubleshoot technical issues
• Knowledge of IT infrastructure and network systems
• Ability to manage and motivate a team
• Ability to prioritize tasks and manage time effectively
What is Senior Helpdesk Manager Qualifications?
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a helpdesk or IT support role
• Experience managing a team of helpdesk staff
• Knowledge of helpdesk software and hardware
What is Senior Helpdesk Manager Knowledge?
• Knowledge of IT infrastructure and network systems
• Knowledge of helpdesk software and hardware
• Knowledge of customer service principles and practices
• Knowledge of problem-solving techniques
What is Senior Helpdesk Manager Experience?
• 5+ years of experience in a helpdesk or IT support role
• Experience managing a team of helpdesk staff
• Experience troubleshooting technical issues
What is Senior Helpdesk Manager Responsibilities?
• Manage a team of helpdesk staff and ensure customer
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