Retail Store Administrative Support Jobs

High School Diploma or equivalent

Ensures adherence to IKEA’s access control policies by monitoring co-worker entrance

Provides excellent service to customers and co-workers

Performs administrative and reception duties associated with co-worker programs

Dispatches Risk and Compliance Team or EMS as needed

Supports store in basic accounting and record keeping duties

Perform other tasks as assigned by management

Assist managers with store reporting, recordkeeping maintenance, claims documentation, program results records, etc.

Assist with scheduling, timekeeping, and payroll administration under the guidance of managers.

Prior retail administrative experience preferred

Monitor the store communication systems, ensure that communications are appropriately disseminated, and track the activities related to store assignments.

Oversee employee records and files; includes time & attendance records, employment documentation, etc.

Proficient knowledge of office practices, procedures, and equipment

Intermediate skills in Microsoft Office products including Word and Excel

Strong customer service skills and the ability to exercise a high degree of professionalism

Support scheduling through zone chart report generation and identifying/aiding with opportunities in daily athlete coverage

Review athlete tech functionality and store facilities to help troubleshoot, submit service tickets, and track ticket statuses

Ability to perform standard cashiering duties and resolve irregular or difficult transactions

4+ year experience within Retail support and/or IT support

Strong reporting and analysis skills

Excellent project & documentation skills

Proactively solve problems and effectively manage multiple workstreams

Provide level 2 support for technology in all Theory stores within defined service level agreements.

Support overall store development initiatives with technologies in new stores, closures, and renovations.

Participate in training and continuous educational programs to develop your pet knowledge and build customer service skills.

We value potential over experience. If you’re unsure about whether you meet our qualifications, just apply.

Customer service, inventory stocking and/or pet experience is a plus!

Create a welcoming environment by greeting customers when on the sales floor and connecting them to Sales Consultants as appropriate.

Stay up to date about new products and the pet community.

Maintain warehouse and understock, including both merchandise and non-merchandise, to company standard to enable efficient replenishment.

Strong time management skills and ability to multi-task

Assist in processing sales transactions. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.

Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment

Strong communication and interpersonal skills

Assist in all guest service areas as called upon – Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.

Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.

High School Diploma or equivalent

Ensures adherence to IKEA’s access control policies by monitoring co-worker entrance

Provides excellent service to customers and co-workers

Performs administrative and reception duties associated with co-worker programs

Dispatches Risk and Compliance Team or EMS as needed

Supports store in basic accounting and record keeping duties

Brief management on events relating to the company status.

Make recommendations to management on events and/or other items as needed. Performs other incidental and related duties as required and assigned.

Data entry of new merchandise.

Ability to meet time and attendance requirements.

Excellent written and verbal communication skills.

Good planning and organizational skills.