Remote It Helpdesk Support Specialist Jobs in Texas

Remote Management and Monitoring System Management and Ownership

Managing JumpCloud Identity and Access Management/SSO system

Accuracy in IT Asset Security and Management Tools and Inventory

Maintaining Asset Management Compliance for SOC2

Ability to cross train and acquire knowledge across the IT team's support responsibilities

Coordinate well with team members through chat, project management tooling and in person

At least 1 year of experience working in an IT role

Excellent communication skills and professionalism

Certifications such as A+, CCNA, etc.

Experience providing IT Support for businessesBOUT THE IT SUPPORT TEAM

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

Experience providing IT Support for businesses

Monitor Helpdesk for inbound issues

Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations

Ensure all issues are logged and documented in the Helpdesk system

Quickly and professionally assess issues and take steps to resolve

When resolution is complete, document cause and resolution then close Helpdesk incident

Escalate and refer unresolved issues to other team members or Level 2 when appropriate

Work collaboratively to provide sales support to sales colleagues, product management and marketing teams as required to obtain new business

Support and help resolve customer and sales process issues, to ensure of positive customer experience

Enthusiastic, team player with strong collaborative and influencing skills; having a strong passion for sustainable technologies in highly preferred

Must have ability to handle and manage several concurrent customer orders and quotations

Fluency in English language required, with excellent communication skills; Bilingual in Spanish or Portuguese highly desirable

Initiate and nurture positive partner relationships with prospective clients as a representative of E-mobility

Work closely with Research and development to communicate and facilitate resolution of custom work requests, manage bug fixes and software enhancements

Creating Knowledge Base Articles, improve processes when needed and adhere to CS guidelines

1-2 years customer service experience in a technical environment desired

Excellent verbal and written communication skills

Outstanding customer service and organizational skills

Exceptional analytical, troubleshooting and problem-solving skills