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Remote Customer Engagement Specialist Jobs in Washington

Customer Engagement Specialist, Fred Meyer $18.87-$18.99
By Kroger At Shoreline, WA, United States
Acknowledge customers in a friendly manner as they enter and exit the store
Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
Strong critical thinking skills, attention to detail and ability to draw conclusions
Knowledge of Kroger policies, procedures, and organizational structure
Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Maneuver in the store's entry and exit areas

Are you looking for a job that allows you to work from home and engage with customers? We are looking for a Remote Customer Engagement Specialist to join our team! As a Remote Customer Engagement Specialist, you will be responsible for providing excellent customer service and building relationships with our customers. You will be the first point of contact for our customers and will be responsible for resolving customer inquiries and complaints. If you have excellent communication skills and a passion for customer service, this is the perfect job for you!

Overview:

A Remote Customer Engagement Specialist is responsible for providing excellent customer service and support to customers via phone, email, and other digital channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions.

Detailed Job Description:

The Remote Customer Engagement Specialist is responsible for providing excellent customer service and support to customers via phone, email, and other digital channels. The Remote Customer Engagement Specialist will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions. The Remote Customer Engagement Specialist will also be responsible for maintaining customer records, tracking customer interactions, and providing feedback to management.

What is Remote Customer Engagement Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Proficiency in Microsoft Office Suite
• Knowledge of customer service best practices
• Ability to handle customer complaints and escalations

What is Remote Customer Engagement Specialist Job Qualifications?

• Bachelor’s degree in a related field or equivalent experience
• At least 2 years of customer service experience
• Experience in a remote customer service role
• Knowledge of customer service software and tools

What is Remote Customer Engagement Specialist Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service regulations and standards

What is Remote Customer Engagement Specialist Job Experience?

• At least 2 years of customer service experience
• Experience in a remote customer service role
• Experience in a customer service role in a fast-paced environment

What is Remote Customer Engagement Specialist Job Responsibilities?

• Respond to customer inquiries via phone, email, and other digital channels
• Resolve customer issues in a timely and efficient manner
• Provide helpful advice and solutions to customers
• Maintain customer records and track customer interactions
• Provide feedback to management on customer service issues
• Follow customer service processes and procedures
• Adhere to customer service regulations and standards