Customer Engagement Specialist, Fred Meyer $18.87-$18.99

Department: JDMS Store Operations

Position Type: Employee

Position Reports To: Asset Protection Manager

Position Supervises: N/A

Pay Level: 13

FLSA Status: Non-Exempt

Position Summary

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Report safety concerns to supervisor
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Assist customers with bascarts that may lock up with Purcheck
• Assist customers with deactivation of EAS devices
• Respond to activations of Electronic Article Surveillance (EAS) systems
• Maintain flexibility to work any shift
• Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Acknowledge customers in a friendly manner as they enter and exit the store
• Comply with corporate policies and promote/follow company initiatives
• Answer customer questions concerning the location of items or sections within the store
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
• Maneuver in the store's entry and exit areas

Minimum Position Qualifications

• Ability to work in a fast-paced environment
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Strong attention to detail
• Strong critical thinking skills, attention to detail and ability to draw conclusions
• High School Diploma or GED
• Ability to work within strict time frames/resolute deadlines

Desired Previous Experience/Education

• Knowledge of Kroger policies, procedures, and organizational structure
• Ability to speak a second language

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .

Education Level: High School Diploma/ GED Required

Required Certifications/Licenses: Driver's License

Shift(s): [[mfield4]]

Regions: West

States: Washington