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Remote Customer Engagement Specialist Jobs in Indiana

Customer Engagement Lead (Remote)
By Johnson Controls At Fishers, IN, United States
Proven experience in business, project management, continuous improvement, sales, or customer service
Experience in process execution, customer service, sales, project management, continuous improvement with a demonstrated proficiency in active problem solving.
Advanced knowledge and experience in using Microsoft Office applications. Power BI a plus.
Work directly with the customer and functional support teams, including sales, to manage and resolve all customer related issues and concerns.
Ensure issues are managed and resolved as dictated by their SLAs (Service Level Agreements) and in accordance with our internal SLAs.
Manage and improve the NPS (Net Promoter Score) performance for your assigned customers.
Client Engagement Specialist - Remote
By Gross Travel and Adventure At Fort Wayne, IN, United States

This is a remote position. We are looking for someone that is engaging with clients in the hospitality industry and can help turn one time sales into repeat clients. You will work closely with ...

Are you looking for a job that allows you to work from home and engage with customers? We are looking for a Remote Customer Engagement Specialist to join our team! As a Remote Customer Engagement Specialist, you will be responsible for providing excellent customer service and building relationships with our customers. You will be the first point of contact for our customers and will be responsible for resolving customer inquiries and complaints. If you have excellent communication skills and a passion for customer service, this is the perfect job for you!

Overview:

A Remote Customer Engagement Specialist is responsible for providing excellent customer service and support to customers via phone, email, and other digital channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions.

Detailed Job Description:

The Remote Customer Engagement Specialist is responsible for providing excellent customer service and support to customers via phone, email, and other digital channels. The Remote Customer Engagement Specialist will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions. The Remote Customer Engagement Specialist will also be responsible for maintaining customer records, tracking customer interactions, and providing feedback to management.

What is Remote Customer Engagement Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Proficiency in Microsoft Office Suite
• Knowledge of customer service best practices
• Ability to handle customer complaints and escalations

What is Remote Customer Engagement Specialist Job Qualifications?

• Bachelor’s degree in a related field or equivalent experience
• At least 2 years of customer service experience
• Experience in a remote customer service role
• Knowledge of customer service software and tools

What is Remote Customer Engagement Specialist Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service regulations and standards

What is Remote Customer Engagement Specialist Job Experience?

• At least 2 years of customer service experience
• Experience in a remote customer service role
• Experience in a customer service role in a fast-paced environment

What is Remote Customer Engagement Specialist Job Responsibilities?

• Respond to customer inquiries via phone, email, and other digital channels
• Resolve customer issues in a timely and efficient manner
• Provide helpful advice and solutions to customers
• Maintain customer records and track customer interactions
• Provide feedback to management on customer service issues
• Follow customer service processes and procedures
• Adhere to customer service regulations and standards