Remote Client Support Specialist Jobs in Florida

Proficiency in using CRM software and other client management tools

Knowledge of the industry or product/service offerings is a plus

Stay updated on our offerings and industry trends to provide informed recommendations

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Attention to detail and strong organizational skills

Ability to work remotely from home as needed per business needs (see remote requirements)

Ability to meet performance standards whether in office or working remotely from home

Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily

Multi-tasking skills and the ability to work well under pressure

Excellent telephone, communication, and active listening skills

Provide in-depth education and assistance on product features, functionality and the product technical architecture.

Originate content for our client Knowledge Base.

Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.

Strong knowledge of Windows based architectures and windows diagnostic software.

Superb analytical skills and persistence in analytical and technical problem solving

Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.

We offer many training opportunities to expand your knowledge base!

We offer numerous benefits, in fact one being a 100% employer paid medical plan! We have a company 401k match.

Responsible for responding to all emails, faxes, and phone calls within one business day

Communicate effectively and professionally with patients regarding account resolution

Research billing questions and respond to escalated inquiries

Process credit cards, Cedar, Care Credit, and send receipts