Remote Chat Support Representative Jobs in Arkansas

Location: Online remote work (USA preferred)

Contract Duration: No fixed term

Weekly Commitment: Flexible, ranging from 10 to 40 hours per week

Utilize company systems to communicate directly with casual mobile consumers, providing knowledgeable and professional customer support

Strong customer service and support abilities

Excellent communication and people skills

Previous sales or retail experience

Actively listen to customer needs and preferences to make accurate and appropriate product recommendations

Clarify customer information and specific needs based on preliminary quizzes to ensure personalized assistance

Job Title: Remote Online ChatSpecialist

Customers will benefit from the successful candidate's prompt and accurate service

Other duties include analyzing customer interactions and, when needed, escalating complaints to the Online Chat Manager

You will answer to client live chats concerning website navigation issues, support requests, and general consumer concerns

You will also establish new consumer relationships in order to better understand and address their needs

- Health and dental insurance

Demonstrated ability to multitask and manage time effectively in a remote work environment.

Excellent written communication skills, with the ability to express ideas clearly and concisely.

Strong typing skills and proficient computer literacy.

Outstanding problem-solving skills and a solution-oriented mindset.

Maintaining a high level of product knowledge to effectively assist customers.

Collaborating with team members and sharing knowledge to enhance overall customer support.

Management and Leadership: Skilled in initiating, structuring and carrying out steps to complete projects and tasks.

Management and Leadership: Being open and approachable to build goodwill, positivity, and loyalty with team members.

Bachelor's Degree Business, related field, and/or equivalent experience preferred.

1+ Years Customer service-related experience in a call center environment preferred.

Must have experience with live Chat and comfortable taking multiple chats at same time.

Communication: Skilled in exchanging information through verbal, written or non-verbal cues.

Management and Leadership: Skilled in initiating, structuring and carrying out steps to complete projects and tasks.

Management and Leadership: Being open and approachable to build goodwill, positivity, and loyalty with team members.

Bachelor's Degree Business, related field, and/or equivalent experience preferred.

1+ Years Customer service-related experience in a call center environment preferred.

Must have experience with live Chat and comfortable taking multiple chats at same time.

Communication: Skilled in exchanging information through verbal, written or non-verbal cues.

Proven experience in a customer support role, with excellent communication and customer service skills

Identify opportunities for process improvements and share feedback with the team to continually improve the customer experience

Keep up-to-date with product and service offerings to provide accurate and relevant information to customers

2 - 15 years of experience

Strong problem-solving skills, with the ability to identify and resolve customer issues quickly and effectively

Provide excellent customer service through online chat, answering customer queries and resolving issues in a timely and efficient manner

Solid systems and technology skills

Strong verbal and written communication skills

Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience

Manage stressful situations with composed behavior demonstrating empathy and understanding

Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.

Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible

• Resolves complex issues without or with limited management intervention.

– 2 years of experience in a healthcare, social, psychological or human/volunteering service field providing client support.

– 1 year of experience in call center environment

– Previous Behavioral Health experience

– Insurance/ medical knowledge in a chat environment.

This role will support Live Chat operational support