Provider Relationship Manager Jobs

Company Background
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary
The Provider Relationship Manager is responsible for developing and maintaining long-term relationships with physicians and physician office staff that are engaged in HealthMap’s Kidney Management program.

Responsibilities

• Monitor and manage key deliverables of the physician office implementation and onboarding processes
• Develop new provider/partner business relationships that serve as means to better member/patient engagement
• Ensure that all SLAs and department KPIs are met and/or exceeded
• Perform other related duties as assigned
• Ensure Healthmap policies and procedures are followed and complies with HIPAA privacy laws and all other federal, state, and local regulations
• Manage practice caseload
• Act as a liaison between Healthmap and practices to ensure positive engagement and in turn performance with our program(s)
• Work collaboratively with Clinical Practice Liaisons to establish all critical workflow processes for each assigned practice
• Build strong cross-functional internal relationships, physician partners, and practice staff including monitoring provider performance
• Ensure timely and successful delivery of reports to internal and external stakeholders
• Maintain and ensure accurately and timely documentation in Compass and/or organizational systems
• Follow all company-defined security and operational policies and procedures

Requirements

• 3 years of pharmacy or healthcare customer service or other clinical outreach support is preferred
• Bachelor’s degree required or 6 years of equivalent work experience
• 3 years of experience in healthcare, managed care, physician office or account management is strongly preferred
• Bilingual English/Spanish
• Same state residency preferred but not required
• Work from home within commutable range of region, city, or state
• On Island Residency

Skills

• Metrics-driven ability to understand key goals from the program and understand reporting results to communicate areas of opportunity to physicians and/or office staff for behavior modifications
• Strong strategic thinking, critical thinking and analytical skills
• Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
• Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to the target audience
• Strong relationship-building skills, multitasking, prioritization, and solutions-oriented

Heavy Travel, over 50%

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.