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Product Support Generalist I Jobs in California

Product Manager I Jobs
By Kyte At San Francisco, CA, United States
Time Management: Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
Some exposure to project management principles and methodologies, demonstrating an ability to manage tasks and deliver results within given timelines
Basic knowledge or experience with customer support tools, ticketing systems, or CRM software is a plus
Passion for Customer Satisfaction: A strong desire to understand customer needs and contribute to enhancing their support experience
Analytical Skills: Ability to analyze data and draw meaningful conclusions to support decision-making (Mid-level proficiency in SQL required)
$75 Monthly Flexible Wellness Benefit
Product Manager I Jobs
By FOX Tech At Los Angeles, CA, United States
Liaise with various partners like the CMS team and Editorial as required on new capabilities
Gather requirements to define minimum viable product and phasing
Experience writing product specifications for development teams
BA/BS in Computer Science, engineering, related disciplines or equivalent practical experience
a Snapshot Of Your Responsibilities
Work effectively with a team of developers to ensure a consistently smooth process of code deployment to market

Are you looking for an exciting opportunity to use your customer service and technical skills to help customers? We are looking for a Product Support Generalist I to join our team and provide exceptional customer service and technical support. You will be responsible for troubleshooting customer issues, providing product information, and helping customers find solutions to their problems. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview:

Product Support Generalist I is a customer service role that provides technical support and troubleshooting for customers using a company’s products. The Product Support Generalist I is responsible for responding to customer inquiries, resolving customer issues, and providing product information.

Detailed Job Description:

The Product Support Generalist I is responsible for providing technical support and troubleshooting for customers using a company’s products. This includes responding to customer inquiries, resolving customer issues, and providing product information. The Product Support Generalist I must be able to quickly and accurately diagnose customer issues and provide solutions. The Product Support Generalist I must also be able to effectively communicate with customers and provide clear instructions.

What is Product Support Generalist I Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Ability to quickly and accurately diagnose customer issues
• Excellent communication skills
• Ability to provide clear instructions
• Knowledge of the company’s products

What is Product Support Generalist I Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of the company’s products

What is Product Support Generalist I Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of the company’s products
• Knowledge of troubleshooting and problem-solving techniques

What is Product Support Generalist I Job Experience?

• Previous customer service experience
• Previous experience with the company’s products

What is Product Support Generalist I Job Responsibilities?

• Respond to customer inquiries and provide product information
• Resolve customer issues and provide solutions
• Troubleshoot customer issues and provide technical support
• Provide clear instructions to customers
• Maintain customer records and update customer information