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Policy and Customer Service Representative Jobs in California

Customer Service And Purchasing Representative
By Charles McMurray Co. At Fresno, CA, United States
Ecommerce Management – Processing ecommerce orders submitted via EDI and email. Managing claims, cancellations and tracking.
Minimum 3 years’ experience in customer service
Purchasing/Buying experience required, preferably in a resale environment
Excellent interpersonal and verbal communication skills.
Outstanding telephone etiquette and customer focused, professional written communication skills.
Organization skills and ability to handle multiple tasks.
Reservationist And Customer Service Representative
By Ascot Limousine Service Inc. At Inglewood, CA, United States
Data entry and use of software programs
Knowledge of DOS and/or Limomagic software an A++
Receiving and placing telephone calls
Maintaining solid customer relationships by handling reservations, questions and concerns with speed and professionalism
Researching to troubleshoot customer problems
Communicating with drivers, office staff and customers verbally and in writing
Dispatch And Customer Service Representative - Fcl Drayage Trucking
By Xenon Freight Solutions At , Ventura, Ca $20 - $24 an hour
Dispatch and confirm shipments in our Transportation Management System (TMS)
Work with management to ensure alignment with company strategy in forecasting and business plans
Communicate with network of drayage carriers to request rates and availability, dispatch load assignments, and manage scheduling/completion of shipments
Advise customers of any variances including additional charges, revised dates/times, and updated requirements
Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
Closely monitor shipments, always striving towards defect free service for our customers

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for a Policy and Customer Service Representative to join our team! You will be responsible for providing excellent customer service and helping customers understand our policies and procedures. If you have excellent communication and problem-solving skills, we want to hear from you!

A Policy and Customer Service Representative is responsible for providing customer service, responding to customer inquiries, and resolving customer complaints. They also ensure that policies and procedures are followed and that customer service standards are met.

What is Policy and Customer Service Representative Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints

What is Policy and Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Policy and Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of company policies and procedures
• Knowledge of customer service software

What is Policy and Customer Service Representative Job Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Policy and Customer Service Representative Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Ensure customer service standards are met
• Follow company policies and procedures
• Provide accurate and up-to-date information to customers
• Maintain customer records and files
• Monitor customer service trends and recommend improvements
• Assist in resolving customer disputes
• Assist in training new customer service representatives