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Policy and Customer Service Representative Jobs in Iowa

Uc Customer Service Representative (Permanent And Limited Service)
By State of Vermont At , Montpelier, Vt $20 an hour
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
80% State paid medical premium
Dental Plan at no cost for employees and their families
Flexible Spending healthcare and childcare reimbursement accounts
Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
Low cost group life insurance

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for a Policy and Customer Service Representative to join our team! You will be responsible for providing excellent customer service and helping customers understand our policies and procedures. If you have excellent communication and problem-solving skills, we want to hear from you!

A Policy and Customer Service Representative is responsible for providing customer service, responding to customer inquiries, and resolving customer complaints. They also ensure that policies and procedures are followed and that customer service standards are met.

What is Policy and Customer Service Representative Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints

What is Policy and Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Policy and Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of company policies and procedures
• Knowledge of customer service software

What is Policy and Customer Service Representative Job Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Policy and Customer Service Representative Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Ensure customer service standards are met
• Follow company policies and procedures
• Provide accurate and up-to-date information to customers
• Maintain customer records and files
• Monitor customer service trends and recommend improvements
• Assist in resolving customer disputes
• Assist in training new customer service representatives