Patient Customer Service Representative Jobs in South Carolina , Employment

Are you looking for a rewarding career in customer service? We are looking for an experienced Patient Customer Service Representative to join our team! As a Patient Customer Service Representative, you will be responsible for providing excellent customer service to our patients, ensuring their satisfaction and resolving any issues they may have. If you have a passion for helping others and providing exceptional customer service, this is the perfect job for you!

Overview A Patient Customer Service Representative is responsible for providing excellent customer service to patients and their families. They are the first point of contact for patients and are responsible for answering questions, providing information, and resolving any issues that may arise. They must be knowledgeable about medical terminology, insurance policies, and patient rights. Detailed Job Description The Patient Customer Service Representative is responsible for providing excellent customer service to patients and their families. They are the first point of contact for patients and are responsible for answering questions, providing information, and resolving any issues that may arise. They must be knowledgeable about medical terminology, insurance policies, and patient rights. They must be able to effectively communicate with patients, families, and medical staff. They must be able to maintain a professional demeanor and handle difficult situations with tact and diplomacy. Job Skills Required

• Excellent customer service skills

• Knowledge of medical terminology

• Knowledge of insurance policies and patient rights

• Ability to effectively communicate with patients, families, and medical staff

• Ability to maintain a professional demeanor

• Ability to handle difficult situations with tact and diplomacy

• Ability to multi-task and prioritize

• Computer literacy

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of medical terminology

• Knowledge of insurance policies and patient rights

• Ability to effectively communicate with patients, families, and medical staff

Job Knowledge

• Knowledge of medical terminology

• Knowledge of insurance policies and patient rights

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

Job Experience

• Previous customer service experience

• Previous experience in a medical setting

Job Responsibilities

• Answer patient and family questions

• Provide information and resolve any issues that may arise

• Maintain a professional demeanor

• Handle difficult situations with tact and diplomacy

• Multi-task and prioritize

• Update patient records

• Follow up with patients and families

• Ensure patient confidentiality