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Patient Service Representative Needed
Company | Carolina Health Centers, Inc. |
Address | Greenwood, SC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-09-23 |
Posted at | 8 months ago |
_*This is a full time bilingual position that floats between the following counties: *_*Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens*
- Flexible spending account
- Health insurance
- Distribute medications delivered through the courier to patients & collect payment on those medications
- Distribute & Sort Mail & Courier Items
- Ability to demonstrate excellent customer service and strong cultural competency
- Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
- Print Patient Clinical Summary
- Disability insurance
- Count Cash Box and log in the amount in the box at the beginning and end of each shift
- Cultural awareness and appreciation for differences
- Maintain a well-kept lobby and work space
- Duties and Responsibilities* Customer Service:
- Operate the Postage Machine _*All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.*_ Job Type: Full-time Pay: From $17.78 per hour Benefits:
- Arrive Patients in EHR and enter location (Waiting Room)
- Schedule any Follow-up Visits
- Teamwork oriented
- Responds to tasks from the patient portal as required in a timely manner
- Retirement plan
- Paid time off
- Conduct Appointment Phone Call Reminders
- Ability to establish and promote positive interpersonal relationships
- Capable of operating the Credit Card Equipment
- Ensure patients understand the services we provide and the benefits of choosing us as their medical home Check In:
- 403(b) matching
- Excellent verbal and written communication skills
- Navigate through EMR System to print records, identify meds, referrals, lab results, etc.
- Work Experience and Skills*
- Input Insurance or Sliding Fee information
- Check patients out in the PM system and EHR upon departure Other Procedures:
- Description* The Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.
- Acknowledge Patients in the PM system Upon Arrival
- Bilingual in English and Spanish is required.*
- Collect Co-Pays & Post & Balance Payments
- Understand, abide by, and be able to explain HIPAA to patients as needed
- Additional Details:*
- Verify Demographics (mailing address, telephone number, responsible party)
- Paid sick time
- Bilingual in Spanish and English required
- Good interpersonal, organizational, and computer skills required
- Day shift Work setting:
- Update Patient paperwork annually (HIPAA, Registration, RX consent)
- Current computer skills
- High school diploma or equivalent
- Outpatient People with a criminal record are encouraged to apply Application Question(s):
- Run Medicaid to verify eligibility daily Check-Out:
- Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, Word
- Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
- Knowledgeable of medical terminology preferred
- Qualifications*
- Build New Patient Accounts
- Able to take and follow through with delegated tasks sand accountability
- Life insurance
- Employee assistance program
- Office
- Treat Every Patient with Care and Courtesy
- Scan & appropriately file Patient Documents
- Vision insurance Schedule:
- Operate Copier for Office Copies, Fax, and Scanning
- Ability to adhere to strict confidentiality guidelines
- Excellent organization skills
- Identify and manage tasks in the EMR platform
- Sign out prescriptions for controlled substances to patients
- Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
- 403(b)
- Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations
- Dental insurance
- Resourcefulness in problem solving
- Employee discount
- Are you comfortable working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens? Language: * fluent Spanish (Required) Work Location: On the road %3724507% %%{{category}}%%]]
- Answers the telephone with the standard greeting and a smile in a timely manner
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