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Patient Customer Service Representative Jobs in Maine

Patient Service Representative - Bariatric Clinic
By MaineHealth At Kennebunk, ME, United States
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma or GED preferred.
License/Certifications: Valid Maine driver’s license.
Experience: Medical Office experience preferred.
Strong verbal and written communication skills.
Ability to work well with others.
Medical Assistant Training- Patient Service Representative
By Northern Light Health At , Pittsfield, 04967, Me
The combination of education and work time (as a Patient Service Rep) will be considered full-time status in terms of employment.
Required High School Diploma/General Educational Development (GED)
Wednesday April 26, 2023 @ noon-1:00 PM
Thursday, April 27, 2023 @ 3:30 -4:30 PM
Students will receive a voucher closer to hire date to help purchase medical assistant attire.
18 years of age or older high school graduate or equivalent from a state-sanction program
Patient Service Representative - Dermatology
By Southern Maine Health Care At , Kennebunk, 04043, Me
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Strong verbal and written communication skills.
High school diploma or GED preferred.
Ability to work well with others.
Ability to organize and coordinate multiple activities.
Able to adapt to constant change and fast pace of group.
Patient Service Representative - Internal Med
By Stephens Memorial Hospital At , Norway, 04268, Me
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma, general education degree (GED) or equivalent combination of education and experience is preferred
Experience: Experience in customer service preferred. Experience in office procedures preferably in the medical field
Excellent grammar, writing, decision-making and organizational skills are essential
Detail-oriented and able to complete projects independently
MaineHealth was ranked one of America’s Best Large Employers in 2022 by Forbes!

Are you looking for a rewarding career in customer service? We are looking for an experienced Patient Customer Service Representative to join our team! As a Patient Customer Service Representative, you will be responsible for providing excellent customer service to our patients, ensuring their satisfaction and resolving any issues they may have. If you have a passion for helping others and providing exceptional customer service, this is the perfect job for you!

Overview A Patient Customer Service Representative is responsible for providing excellent customer service to patients and their families. They are the first point of contact for patients and are responsible for answering questions, providing information, and resolving any issues that may arise. They must be knowledgeable about medical terminology, insurance policies, and patient rights. Detailed Job Description The Patient Customer Service Representative is responsible for providing excellent customer service to patients and their families. They are the first point of contact for patients and are responsible for answering questions, providing information, and resolving any issues that may arise. They must be knowledgeable about medical terminology, insurance policies, and patient rights. They must be able to effectively communicate with patients, families, and medical staff. They must be able to maintain a professional demeanor and handle difficult situations with tact and diplomacy. Job Skills Required
• Excellent customer service skills
• Knowledge of medical terminology
• Knowledge of insurance policies and patient rights
• Ability to effectively communicate with patients, families, and medical staff
• Ability to maintain a professional demeanor
• Ability to handle difficult situations with tact and diplomacy
• Ability to multi-task and prioritize
• Computer literacy
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of medical terminology
• Knowledge of insurance policies and patient rights
• Ability to effectively communicate with patients, families, and medical staff
Job Knowledge
• Knowledge of medical terminology
• Knowledge of insurance policies and patient rights
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Experience
• Previous customer service experience
• Previous experience in a medical setting
Job Responsibilities
• Answer patient and family questions
• Provide information and resolve any issues that may arise
• Maintain a professional demeanor
• Handle difficult situations with tact and diplomacy
• Multi-task and prioritize
• Update patient records
• Follow up with patients and families
• Ensure patient confidentiality