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Overnight Front Desk Supervisor Jobs in Arizona

Front Desk Operations Supervisor
By Marriott Vacations Worldwide At , Scottsdale, 85255, Az

JOB SUMMARY Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to ...

Front Desk Agent (Overnight) - Arizona Biltmore, A Waldorf Astoria Resort
By Arizona Biltmore, A Waldorf Astoria Resort At Phoenix, AZ, United States
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Hospitality - We're passionate about delivering exceptional guest experiences.
Shift: Overnights, 10:30pm-7am - must have availability to work weekdays, weekends, and holidays.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Are you looking for a challenging and rewarding role in the hospitality industry? We are looking for an experienced and motivated Overnight Front Desk Supervisor to join our team! As the Overnight Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring the safety and security of our guests. If you are a customer service-oriented individual with excellent communication and organizational skills, this is the perfect opportunity for you!

What is Overnight Front Desk Supervisor Job Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Knowledge of cash handling procedures
• Knowledge of safety and security procedures

What is Overnight Front Desk Supervisor Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality role
• Ability to work overnight shifts
• Ability to pass a background check

What is Overnight Front Desk Supervisor Job Knowledge?

• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Knowledge of cash handling procedures
• Knowledge of safety and security procedures

What is Overnight Front Desk Supervisor Job Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality role
• Ability to work overnight shifts

What is Overnight Front Desk Supervisor Job Responsibilities?

• Greeting guests and checking them in and out
• Answering phone calls and responding to guest inquiries
• Processing payments and handling cash
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