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It Operations Support Technician Jobs in Minnesota

It Support Technician 1 Jobs
By sgsco At , Brooklyn Park, 55445, Mn
Assist or resolve internal customer IT needs or requirements and issues. Issues affecting external customers are to be given top priority.
Look for ways to leverage skills to automate processes or otherwise reduce repetitive and predictable work.
Associate degree in graphics/prepress or equivalent experience in the graphics industry.
Experience utilizing and maintaining Macintosh equipment.
Experience utilizing and maintaining Windows equipment.
Some software development experience preferred.

Are you looking for an exciting opportunity to join a dynamic IT Operations Support team? We are looking for a motivated and experienced Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, maintaining system performance, and providing customer service. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview An IT Operations Support Technician is responsible for providing technical support and maintenance for computer systems, networks, and related hardware and software. They are responsible for troubleshooting and resolving technical issues, as well as providing technical assistance to end users. Detailed Job Description IT Operations Support Technicians are responsible for providing technical support and maintenance for computer systems, networks, and related hardware and software. They are responsible for troubleshooting and resolving technical issues, as well as providing technical assistance to end users. They must be able to diagnose and troubleshoot hardware and software problems, and provide technical support to end users. They must also be able to install, configure, and maintain computer systems, networks, and related hardware and software. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose hardware and software problems
• Ability to provide technical support to end users
• Ability to install, configure, and maintain computer systems, networks, and related hardware and software
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in IT operations support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of troubleshooting and diagnosing hardware and software problems
• Knowledge of providing technical support to end users
• Knowledge of installing, configuring, and maintaining computer systems, networks, and related hardware and software
Job Experience
• Previous experience in IT operations support
• Previous experience in customer service
• Previous experience in troubleshooting and diagnosing hardware and software problems
Job Responsibilities
• Troubleshoot and diagnose hardware and software problems
• Provide technical support to end users
• Install, configure, and maintain computer systems, networks, and related hardware and software
• Monitor system performance and troubleshoot any issues
• Ensure security of systems and networks
• Maintain accurate records of system maintenance and repairs
• Respond to user inquiries in a timely manner