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It Operations Support Technician Jobs in Massachusetts

It Support Technician Jobs
By Biomere (Biomedical Research Models, Inc.) At Worcester, MA, United States
Manage device users, IP addresses, MAC addresses, antivirus software.
1+ years’ relevant experience in IT, with a focus on Desktop Operation and maintenance.
In-depth knowledge of windows operating system and office software, network architecture, basic troubleshooting of network and shared printer.
Excellent problem-solving and analytical abilities with a keen attention to detail.
Excellent written and verbal communication and interpersonal skills.
Troubleshooting, diagnosing, and resolving software, hardware and network problems that users encounter.
It Support Technician Jobs
By Quanta Dialysis Technologies At Beverly, MA, United States
2+ years of experience in Enterprise Windows operating environments, including Windows 10, Office 365, Azure Active Directory, Exchange 365, SharePoint/Teams/OneDrive management.
Experience with call management or ticketing system
Experience in image creation and Deployment of Windows Operating System, Apple Business Manager and mobile deployments.
Strong customer service soft skills
Professional experience supporting end users with IT service.
Relevant Professional Qualifications such as MCTS or ACSP (Apple)
It Support Technician Jobs
By Franklin Fitch At Springfield, Massachusetts Metropolitan Area, United States

Key requirements for the role:

IT Support Technician | Springfield, MA | $55,000 - $70,000

Are you looking for an exciting opportunity to join a dynamic IT Operations Support team? We are looking for a motivated and experienced Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, maintaining system performance, and providing customer service. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview An IT Operations Support Technician is responsible for providing technical support and maintenance for computer systems, networks, and related hardware and software. They are responsible for troubleshooting and resolving technical issues, as well as providing technical assistance to end users. Detailed Job Description IT Operations Support Technicians are responsible for providing technical support and maintenance for computer systems, networks, and related hardware and software. They are responsible for troubleshooting and resolving technical issues, as well as providing technical assistance to end users. They must be able to diagnose and troubleshoot hardware and software problems, and provide technical support to end users. They must also be able to install, configure, and maintain computer systems, networks, and related hardware and software. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose hardware and software problems
• Ability to provide technical support to end users
• Ability to install, configure, and maintain computer systems, networks, and related hardware and software
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in IT operations support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of troubleshooting and diagnosing hardware and software problems
• Knowledge of providing technical support to end users
• Knowledge of installing, configuring, and maintaining computer systems, networks, and related hardware and software
Job Experience
• Previous experience in IT operations support
• Previous experience in customer service
• Previous experience in troubleshooting and diagnosing hardware and software problems
Job Responsibilities
• Troubleshoot and diagnose hardware and software problems
• Provide technical support to end users
• Install, configure, and maintain computer systems, networks, and related hardware and software
• Monitor system performance and troubleshoot any issues
• Ensure security of systems and networks
• Maintain accurate records of system maintenance and repairs
• Respond to user inquiries in a timely manner