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Member Support Agent Jobs in Maryland

Receptionist - State Farm Agent Team Member
By State Farm Agent At Bel Air, MD, United States
Excellent communication skills - written, verbal and listening
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Staff Assistant - State Farm Agent Team Member
By State Farm Agent At Easton, MD, United States
Experience in a variety of computer applications, particularly Windows
Establish customer relationships and follow up with customers, as needed.
Maintain a strong work ethic with a total commitment to success each and every day.
Growth potential/Opportunity for advancement within my agency
Ability to work in a team environment
We Are Located In Easton, MD And Help Customers With Their Insurance And Financial Services Needs, Including
Receptionist - State Farm Agent Team Member
By David Munson Insurance & Financial Services Inc. At Bethesda, MD, United States
Excellent communication skills - written, verbal and listening
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency

Are you looking for a job that allows you to help others and make a difference? Join our team as a Member Support Agent and be part of a company that values customer service and satisfaction! As a Member Support Agent, you will be responsible for providing excellent customer service to our members, resolving their inquiries, and ensuring their satisfaction. If you have a passion for helping others and a commitment to providing the best customer service, this is the job for you!

Overview A Member Support Agent is responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. Detailed Job Description Member Support Agents are responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. They must be able to provide accurate and timely responses to inquiries and complaints, as well as troubleshoot technical issues. They must also be able to provide members with information about the organization’s products and services. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of the organization’s products and services
• Ability to work independently and as part of a team
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of the organization’s products and services
Job Experience
• Previous customer service experience
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries and complaints in a timely manner
• Troubleshoot technical issues
• Provide members with information about the organization’s products and services
• Maintain customer service records
• Follow up with customers to ensure their inquiries and complaints have been resolved
• Monitor customer feedback and provide feedback to management