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Member Support Agent Jobs in Mississippi

Account Associate - State Farm Agent Team Member
By State Farm Agent At Greenwood, MS, United States
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Able to obtain Property and Casualty License
We have 20+ years of combined insurance experience in our office.
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Able to obtain a Life/Health License
Account Associate - State Farm Agent Team Member
By State Farm Agent At Ridgeland, MS, United States
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each and every day.
Work alongside your agency’s team to ensure successful long-lasting customer relations.

Are you looking for a job that allows you to help others and make a difference? Join our team as a Member Support Agent and be part of a company that values customer service and satisfaction! As a Member Support Agent, you will be responsible for providing excellent customer service to our members, resolving their inquiries, and ensuring their satisfaction. If you have a passion for helping others and a commitment to providing the best customer service, this is the job for you!

Overview A Member Support Agent is responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. Detailed Job Description Member Support Agents are responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. They must be able to provide accurate and timely responses to inquiries and complaints, as well as troubleshoot technical issues. They must also be able to provide members with information about the organization’s products and services. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of the organization’s products and services
• Ability to work independently and as part of a team
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of the organization’s products and services
Job Experience
• Previous customer service experience
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries and complaints in a timely manner
• Troubleshoot technical issues
• Provide members with information about the organization’s products and services
• Maintain customer service records
• Follow up with customers to ensure their inquiries and complaints have been resolved
• Monitor customer feedback and provide feedback to management