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Member Support Agent Jobs in Colorado

Account Associate - State Farm Agent Team Member
By State Farm Agent At Centennial, CO, United States
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Excellent communication skills - written, verbal and listening
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We have 40 years of combined insurance experience in our office.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Associate Manager, Member Support (Remote)
By Guild At Denver, CO, United States
Develop and implement operational strategies/change management skills to achieve department objectives.
Experience with change management and/or rolling out new processes/procedures to drive efficiency.
Ability to navigate knowledge management resources (Confluence, Guru, Salesforce, etc.) and communicate complex information in a concise and clear manner.
Set clear expectations and implement performance management strategies to drive excellence and identify growth opportunities for team members.
Education benefits and tuition assistance to help your future development and growth
We currently offer the following benefits:
Account Associate - State Farm Agent Team Member
By State Farm Agent At Castle Rock, CO, United States
Excellent communication skills - written, verbal and listening
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Manager, Member Support Jobs
By Hotel Engine At , Denver, Co $70,000 - $85,000 a year
Collaborate cross functionally with key partners in Account Management, Biz Ops, Product, and Marketing to continue improving the overall customer experience
Managing performance across a team of Member Support associates, coaching them to reach their set goals and grow their platform knowledge
You have 3-5 years of experience leading Support teams with high level of accountability in a B2B industry
Pristine written & verbal communication skills - this job does require both phone and email communication across all teams
Experience with Salesforce.com (CRM) strongly preferred
This role is eligible for remote work. Hotel Engine is authorized to do business in all 50 states.
Receptionist - State Farm Agent Team Member
By State Farm Agent At Fountain, CO, United States
Excellent communication skills - written, verbal and listening
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)

Are you looking for a job that allows you to help others and make a difference? Join our team as a Member Support Agent and be part of a company that values customer service and satisfaction! As a Member Support Agent, you will be responsible for providing excellent customer service to our members, resolving their inquiries, and ensuring their satisfaction. If you have a passion for helping others and a commitment to providing the best customer service, this is the job for you!

Overview A Member Support Agent is responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. Detailed Job Description Member Support Agents are responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. They must be able to provide accurate and timely responses to inquiries and complaints, as well as troubleshoot technical issues. They must also be able to provide members with information about the organization’s products and services. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of the organization’s products and services
• Ability to work independently and as part of a team
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of the organization’s products and services
Job Experience
• Previous customer service experience
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries and complaints in a timely manner
• Troubleshoot technical issues
• Provide members with information about the organization’s products and services
• Maintain customer service records
• Follow up with customers to ensure their inquiries and complaints have been resolved
• Monitor customer feedback and provide feedback to management