Vp Of Member Experience And Operations Jobs

Proven track record of management experience in the areas of finance, data analysis, organizational effectiveness, call center operations, strategy / planning

Working knowledge and experience with Workforce Management tools (i.e., EX, and Virtual call center platforms), preferred

Proven skills in project/program management and delivery.

Financial and budget management and analysis.

Knowledge and experience in VCC platform delivery across multiple geographic locations.

Knowledge and skills in data gathering, trend analysis, and statistical process control.

Experience in customer support, product management, and copywriting.

Champion customer needs and insights to shape product requirements and feature prioritization.

Identify opportunities to enhance the user experience and collaborate with UX/UI designers and engineers for implementation.

Strong customer-centric mindset with exceptional communication and problem-solving skills.

Detail-oriented with a strong sense of ownership and a passion for delivering exceptional customer experiences.

Act as a liaison between customers and the product development team, effectively communicating customer concerns, bugs, and feature requests.

Work with management to understand individual targets and needs and ways to help them achieve this

Report to senior management on ROI for training

Experience within an restaurant environment, corporate or franchise

7-10+ years restaurant training experience

5+ years ops services experience

Responsible for the Training programme including writing, developing and designing content for all staff

Bachelor's degree in Business, Management, or other relevant field.

10 years directly relevant senior-level leadership experience in hospitality, attraction entertainment, &/or major guest service business enterprise.

Experience with traditional & digital marketing operations.

Excellent verbal & written communication skills. Possess active listening skills, presentation skills, & very strong writing ability.

Experience within the Chicagoland region and a deep understanding of the associated marketplace is a plus.

Previous experience working at a zoo, theme park, or destination attraction a plus.

Oversee the end-to-end membership journey, from initial inquiry to ongoing engagement, ensuring a seamless and personalized experience.

Implement effective membership retention strategies, including tailored perks, benefits, and events.

Proven experience in membership operations, preferably within a community (online counts), club, or hospitality environment.

Strong leadership skills with a track record of building and managing high-performing teams or potential to do so.

Exceptional communication and relationship-building abilities to engage and connect with members at all levels.

Passion for delivering exceptional member experiences and creating a thriving community.