Member Care Consultant Jobs

Work closely with WorkForce management to find proper scheduling blocks based on the need of the business.

Teach and motivate the leadership team to actively participate in call floor programs as discussed by management.

Review and request agent needs, areas of concern, and certification information.

Have working knowledge of web based computer systems.

Administer corrective actions for any item that is detrimental to providing the customer with the best experience possible.

Help encourage a positive and professional work environment.

Attention to detail; time management skills and the ability to problem-solve and execute resolutions of complex problems and escalated client inquiries

Exhibit strong critical thinking skills to solve complex issues, make difficult decisions, and implement appropriate solutions.

Manage time effectively to support the demands of our queues, provide rapid support, own career development, and invest in team culture.

Bachelor’s Degree or equivalent work experience

Experience in a metrics-driven support center environment

Experience reviewing and analyzing cases assessing potential risk

Attention to detail; time management skills and the ability to problem-solve and execute resolutions of complex problems and escalated client inquiries

Exhibit strong critical thinking skills to solve complex issues, make difficult decisions, and implement appropriate solutions.

Manage time effectively to support the demands of our queues, provide rapid support, own career development, and invest in team culture.

Bachelor’s Degree or equivalent work experience

Experience in a metrics-driven support center environment

Experience reviewing and analyzing cases assessing potential risk

Must have a high school diploma and exceptional member service experience.

Must effectively uncover member needs by and offer products and services that provide value to the member/prospective members.

Must possess strong listening skills and be able to focus, paraphrase, and empathize, with others

Must possess exceptional member service and sales skills with an emphasis on exceeding expectations.

Must possess an enthusiastic, positive attitude and work ethic and genuinely enjoy working with people.

Must be a strong and active member of a service and sales team and believe in collaboration.

2 years of customer service experience or equivalent combination of education and experience

Life Insurance, Disability Benefits, Pet Insurance, Work-Life Balance Programs and more

Using sound problem solving and decision-making skills resolving simple to complex issues

Demonstrated empathy and compassion, with outstanding listening and communication skills

Previous experience working with a health insurance company

Benefits that start on the first of the following month after your start date! The benefits include:

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Work closely with your supervisors and manager to help lead our care teams

Manage workflows/processes, competencies, staffing models, and metrics for each of your teams

Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs

Healthcare experience strongly preferred and a minimum of 5 years professional experience

Prior experience managing operations, budgeting, and forecasting

Experience creating new processes and modifying existing processes to meet business needs

Occasional work from home opportunities

Do you have knowledge of sales and customer care business acumen, principles, and best practices?

Do you have persuasive verbal and written communication skills, including public speaking and presentation skills?

Maintain commitment and accountability to meeting and exceeding monthly, quarterly, and annual growth objectives

Attend team meetings to report success and participate in collaborative strategic planning and problem-solving related to patient census growth

And perform additional, related duties as needed

Employee must meet minimum requirements to be eligible for benefits

2+ years of sales or business development experience in the healthcare industry

Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

Where applicable, employee must meet state specific requirements

You'll be in the community everyday educating people and developing relationships with healthcare professionals

You'll be making phone calls and conducting presentations to your potential referral sources

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

2+ years of sales or business development experience in the healthcare industry

You’ll be in the community everyday educating people and developing relationships with healthcare professionals

You’ll be making phone calls and conducting presentations to your potential referral sources

You’ll be creating strategic marketing plans that will help you meet and exceed all your goals

A proven track record of being a top performer

Compassionate, kind and empathetic to your patients and their families

Student loan and 529 educational assistance programs

Deliver world-class customer experiences through establishing rapport and presenting positive, friendly interactions while striving for a one call resolution.

Prior experience in customer service, financial services, or similar industry

Prior phone handling experience preferred.

Ability to manage workflow and adapt to changing conditions on business objectives and priorities.

Strong communication skills in both written and verbal, and ability to foster strong working relationships.

2+ years of sales or business development experience in the healthcare industry

You’ll be in the community everyday educating people and developing relationships with healthcare professionals

You’ll be making phone calls and conducting presentations to your potential referral sources

You’ll be creating strategic marketing plans that will help you meet and exceed all your goals

A proven track record of being a top performer

Compassionate, kind and empathetic to your patients and their families

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs

We encourage people of all backgrounds and experiences to apply.

PC proficiency including Microsoft Office applications

Come join us and be part of a purpose driven company who is invested in your future!

This is a Union Role

Occasional work from home opportunities

Do you have knowledge of sales and customer care business acumen, principles, and best practices?

Do you have persuasive verbal and written communication skills, including public speaking and presentation skills?

Maintain commitment and accountability to meeting and exceeding monthly, quarterly, and annual growth objectives

Attend team meetings to report success and participate in collaborative strategic planning and problem-solving related to patient census growth

And perform additional, related duties as needed

Occasional work from home opportunities

Do you have knowledge of sales and customer care business acumen, principles, and best practices?

Do you have persuasive verbal and written communication skills, including public speaking and presentation skills?

Maintain commitment and accountability to meeting and exceeding monthly, quarterly, and annual growth objectives

Attend team meetings to report success and participate in collaborative strategic planning and problem-solving related to patient census growth

And perform additional, related duties as needed

Occasional work from home opportunities

Do you have knowledge of sales and customer care business acumen, principles, and best practices?

Do you have persuasive verbal and written communication skills, including public speaking and presentation skills?

Maintain commitment and accountability to meeting and exceeding monthly, quarterly, and annual growth objectives

Attend team meetings to report success and participate in collaborative strategic planning and problem-solving related to patient census growth

And perform additional, related duties as needed

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure