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Medical Call Center Coordinator Jobs in Arkansas

Remote Medical Call Center Receptionist
By Toni Group, LLC At United States
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Excellent written and verbal communication skills
A 401k with a 4% employer contribution is offered after the first year of employment. Performance appraisals occur annually.
MUST HAVE A DEDICATED AREA IN WHICH YOU CAN WORK FROM HOME WITHOUT DISTRACTIONS.
Handle customer inquiries and complaints
Call Coordinator Jobs
By Neighborly® At United States
Capture and input as many details as possible in the Customer Relationship Management system for the next agent.
Demonstrate determination and persistence in meeting goals provided by management on a daily/monthly/annual basis.
Demonstrate technical competency and improve skills after receiving coaching.
Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.
1+ years of working experience in customer service or a related field is preferred.
Answer all incoming phone calls from customers in a professional and timely manner.
Patient Call Center Coordinator - Remote ($16.00 - $19.00 / Hour)
By Talentify.io At United States

Responsibilities Include, But Are Not Limited To The Following

Perform Various Administrative Functions And Other Duties/projects As Assigned.

Intake Coordinator - Call Center
By Trustmark At United States
Advises callers of the Utilization Management certification requirements based on client information located on the HCM Group Matrix and within TruCare.
Offers to connect callers to the benefit department for clarification of plan benefits
Retrieves data from vendor portals and inputs information into TruCare to initiate a utilization review and/or case management referral when appropriate.
Other duties and special projects as needed/assigned by HCM Management.
Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management;
Completes voicemail transcription from the queue and returns calls for confirmation of data and initiation of the certification processes as appropriate.

Are you looking for an exciting opportunity to join a dynamic medical call center team? We are looking for a Medical Call Center Coordinator to provide exceptional customer service to our patients and ensure that our call center runs smoothly. If you have excellent communication and organizational skills, we want to hear from you!

Overview The Medical Call Center Coordinator is responsible for providing customer service to patients and healthcare providers. This role involves answering incoming calls, scheduling appointments, and providing general information about medical services. The Medical Call Center Coordinator must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Detailed Job Description The Medical Call Center Coordinator is responsible for providing customer service to patients and healthcare providers. This includes answering incoming calls, scheduling appointments, and providing general information about medical services. The Medical Call Center Coordinator must be able to work in a fast-paced environment and handle multiple tasks simultaneously. The Medical Call Center Coordinator must be able to provide accurate information in a timely manner and be able to handle difficult customer service situations. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of medical terminology
• Knowledge of medical insurance policies
• Knowledge of HIPAA regulations
• Knowledge of scheduling software
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Previous experience in a medical office setting
• Knowledge of medical terminology
• Knowledge of medical insurance policies
• Knowledge of HIPAA regulations
• Knowledge of scheduling software
Job Knowledge
• Knowledge of medical terminology
• Knowledge of medical insurance policies
• Knowledge of HIPAA regulations
• Knowledge of scheduling software
Job Experience
• Previous experience in a customer service role
• Previous experience in a medical office setting
Job Responsibilities
• Answer incoming calls and provide customer service
• Schedule appointments
• Provide general information about medical services
• Handle difficult customer service situations
• Follow up with patients and healthcare providers
• Maintain accurate records and documentation