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Marine Technical Customer Service Supervisor Jobs in Virginia

Customer Service Supervisor Jobs
By LoanCare At Virginia Beach, VA, United States
Proven leadership or managerial experience
Implement/monitor key controls and manage appropriate operational risks
5 years of supervisory experience, preferably in a call center
Must be flexible, organized, and able to manage and prioritize daily assignments (e.g., conducting preliminary
Expert and proven knowledge of customer service principles and practices
Ability to provide consistent engagement in customer and brand experience
Customer Service Supervisor Jobs
By The Bowen Group At Chantilly, VA, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Customer Service Supervisor* Jobs
By City of Richmond, VA At , Richmond, Va $3,680 - $5,363 a month
Qualifications, Special Certifications and Licenses
Three years of paraprofessional customer service experience, including handling escalated complaints, researching account errors, and processing payments and account adjustments.
Establishing and interpreting policies and procedures;
Managing customer flow; preparing monthly reports; conducting training sessions; approving payment reversals and entries;
Processing or overseeing daily account research provided to citizens, internal and external customers;
Performing payment research for customers;

Are you looking for an exciting opportunity to use your technical expertise to provide outstanding customer service? We are looking for a Marine Technical Customer Service Supervisor to join our team! You will be responsible for managing customer service operations, resolving customer issues, and providing technical support. If you are a motivated and experienced professional, this is the perfect job for you!

Overview The Marine Technical Customer Service Supervisor is responsible for providing technical customer service support to customers in the marine industry. This includes providing technical advice, troubleshooting, and resolving customer issues. The Marine Technical Customer Service Supervisor is also responsible for managing a team of customer service representatives and ensuring that customer service standards are met. Detailed Job Description The Marine Technical Customer Service Supervisor is responsible for providing technical customer service support to customers in the marine industry. This includes providing technical advice, troubleshooting, and resolving customer issues. The Marine Technical Customer Service Supervisor is also responsible for managing a team of customer service representatives and ensuring that customer service standards are met. The Marine Technical Customer Service Supervisor will also be responsible for training and developing customer service representatives, as well as monitoring customer service performance. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of the marine industry
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve customer issues
• Ability to manage and motivate a team
• Ability to train and develop customer service representatives
• Ability to monitor customer service performance
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Knowledge of the marine industry
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of the marine industry
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
Job Experience
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Experience in the marine industry
Job Responsibilities
• Provide technical customer service support to customers in the marine industry
• Troubleshoot and resolve customer issues
• Manage and motivate a team of customer service representatives
• Train and develop customer service representatives
• Monitor customer service performance
• Ensure customer service standards are met