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Marine Technical Customer Service Supervisor Jobs in Florida

Supervisor, Customer Service - Surepayroll
By Paychex At St Petersburg, FL, United States
At least 2 years of experience in contact center environment
Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Call center leadership - Preferred
Customer Service/Supervisor Jobs
By Gus Machado Ford At Hialeah, FL, United States

Job Title: Customer Service/Supervisor for Business Development Center Minimum Requirements: Bachelors in Administration, Hospitality, and other related fields of study. 36-months on the job ...

Are you looking for an exciting opportunity to use your technical expertise to provide outstanding customer service? We are looking for a Marine Technical Customer Service Supervisor to join our team! You will be responsible for managing customer service operations, resolving customer issues, and providing technical support. If you are a motivated and experienced professional, this is the perfect job for you!

Overview The Marine Technical Customer Service Supervisor is responsible for providing technical customer service support to customers in the marine industry. This includes providing technical advice, troubleshooting, and resolving customer issues. The Marine Technical Customer Service Supervisor is also responsible for managing a team of customer service representatives and ensuring that customer service standards are met. Detailed Job Description The Marine Technical Customer Service Supervisor is responsible for providing technical customer service support to customers in the marine industry. This includes providing technical advice, troubleshooting, and resolving customer issues. The Marine Technical Customer Service Supervisor is also responsible for managing a team of customer service representatives and ensuring that customer service standards are met. The Marine Technical Customer Service Supervisor will also be responsible for training and developing customer service representatives, as well as monitoring customer service performance. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of the marine industry
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve customer issues
• Ability to manage and motivate a team
• Ability to train and develop customer service representatives
• Ability to monitor customer service performance
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Knowledge of the marine industry
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of the marine industry
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
Job Experience
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Experience in the marine industry
Job Responsibilities
• Provide technical customer service support to customers in the marine industry
• Troubleshoot and resolve customer issues
• Manage and motivate a team of customer service representatives
• Train and develop customer service representatives
• Monitor customer service performance
• Ensure customer service standards are met