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Manager Product Support 1 Jobs in Iowa

Product Manager, Support Experience
By Ascension At , Remote From $96,928 a year
3 years of leadership or management experience preferred.
2+ years of experience in product management.
Knowledgeable about technology trends and customer support experience trends.
Desired Knowledge, Experience and Traits
Location: Fully remote with potential for quarterly travel
Owns the consumer support experience vision and strategy for the Studio’s digital products.
Silmix Sales Manager 1 Jobs
By Wacker Chemie AG At , Remote
Minimum 3-5 years of experience in Sales & Territory Management, Opportunity Exploration and Management
Utilize CRM system (Sales Force.com) to manage customer communication internally as well as externally, develop quotes and samples
Experience with SAP is preferred
Execute the regional sales and marketing strategies in the main market segments: Aerospace, Energy, Healthcare, Automotive, and General Silicone Rubber
Hunt new Prospects and Opportunities, maintain existing customers to maximize sales and grow opportunity funnel.
Develop Strong relationships with customer base at all levels.
Customer Support 1 Jobs
By VSP Global At , Remote $15 an hour
Typically has the following skills or abilities:
Online purchasing & e-Commerce knowledge
Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:
Demonstrated internet knowledge and understanding of basic internet browser settings
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Are you an experienced manager looking for a new challenge? Join our team as Manager Product Support and help us provide world-class customer service to our customers!

Overview The Manager Product Support 1 is responsible for providing technical support to customers and internal teams. This includes troubleshooting and resolving customer inquiries, providing product information, and ensuring customer satisfaction. Detailed Job Description The Manager Product Support 1 is responsible for providing technical support to customers and internal teams. This includes troubleshooting and resolving customer inquiries, providing product information, and ensuring customer satisfaction. The Manager Product Support 1 will also be responsible for developing and implementing customer service policies and procedures, as well as training and managing customer service staff. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent communication and interpersonal skills
• Knowledge of customer service software and databases
• Knowledge of product features and benefits
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and databases
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of customer service software and databases
Job Experience
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and databases
Job Responsibilities
• Troubleshoot and resolve customer inquiries
• Provide product information and ensure customer satisfaction
• Develop and implement customer service policies and procedures
• Train and manage customer service staff
• Monitor customer service performance and provide feedback
• Analyze customer service data and trends
• Identify and address customer service issues
• Maintain customer service records and reports