Major Incident Management Jobs in Arkansas

Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization

Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges

Ability to gather and report on metrics for use in Service Management or continuous improvement

Contribute and manage communications and documentation at an executive and non-technical level

Bachelor of Computer Science or Engineering or experience in related fields

Incident report tool experience (ServiceNow a plus)

Required Qualifications - Knowledge, Skills and Abilities

·Ensures that incident management processes are efficiently and effectively followed within ISD

·Communicates operational issues to respective IT management, support teams, and incident communication managers

·Ensures continuous collaboration with IT Operations Management and other ISD areas or teams

·Ensures promptresolution and coordination of incident management activities during recovery efforts

·Updates and validates outage information in availability management tools for reporting and tracking purposes