Lifecycle Operations Specialist Jobs

Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent professional experience)

2+ years of email marketing experience, with a working knowledge of leveraging raw HTML templates

Experience in Finance, FinTech, or other heavily regulated industries

Experience with marketing automation tools and/or ESPs (e.g. Braze, Iterable, Eloqua, etc). Braze experience is a huge plus!

Knowledge of relational databases, real-time event data, data structures and querying language (e.g. select, merge, join, group by, etc)

Experience working with real-time web and app event data

Hands on experience with HTML, SQL, and Content Management Systems like Braze/Leanplum/Moengage

Strong communication, copywriting, organizational and project management skills

1+ years experience in CRM or Lifecycle Marketing roles (B2C only)

Must have experience in warming up new IPs and monitoring domain reputation

Medical, dental, vision, EAP, life insurance, and disability benefits (US)

Coordinate creation of briefs, copy, art, text/HTML templates, target segmentation, tests, etc.

Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent professional experience)

Previous Finance or FinTech experience is a strong plus

Experience with marketing automation tools and/or ESPs (e.g. Braze, Iterable, Hubspot, Pardot, Eloqua, etc.)

Experience proactively managing own workload and output

Knowledge of relational databases, real-time event data, data structures and querying language (e.g. select, merge, join, group by, etc)

Experience writing SQL statements for data extraction

We are a remote-first company offering our employees the flexibility of working from home.

Manage day-to-day operations of cross-channel marketing campaigns, including email and SMS.

Collaborate closely with cross-functional teams to gather business requirements, keep partners informed, and provide updates on project performance.

Experience in marketing automation; including email and SMS marketing.

We know that not everyone will have all these skills on day one.

We offer a competitive salary and a chance to own a part of the company in the form of equity.

1-3 years experience in Customer Success, Account Management, or related positions working directly with business customers.

A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.

Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.

Experience leveraging customer success tools (i.e., Salesforce) an asset.

Experience with reporting or business analysis.

Strong interpersonal relationship building skills.

May coach and provide expertise to other professionals and support staff in the Digital experience discipline.

Seven years’ relevant professional experience, particularly in digital lifecycle, marketing automation and/or digital journeys

Preferred: Certification in a communication automation platform (e.g. Marketing Cloud or similar)

Uphold and engage in Compassion’s core Cultural Behaviors.

Ensure the efficient and scalable use of the Marketing Cloud platform through the use of patterns and standards.

Work with various teams to continually improve the quality and quantity of data available to the Marketing Cloud user.

Clinical trial/Pharma/Medical Device knowledge or experience desirable

Develop an extensive working knowledge of the Cloud Concinnity® platform to support sales and customer success teams

Manage Hubspot CRM to ensure data integrity and sales process flow

A bachelor's degree or associate's degree with equivalent experience

Ability to successfully manage complex, fast-moving and unexpected communications & challenges in order to deliver stellar results

1-2 years of CRM Experience required, Hubspot desired

Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent professional experience)

Experience working directly with Data Analysts, Software Engineers, and Project Managers

Manage up to four Lifecycle Operations Specialists.

Experience with marketing automation tools and/or ESPs (e.g. Braze, RedPoint, Pardot, Marketo, Eloqua, etc.)

Experience proactively managing own workload and output

Experience in managing and training others