Inbound Sales And Service Representative Jobs in Illinois

Conduct pre-discovery qualification calls and manage AE handoff process within prescribed SLA’s

Provide a great customer experience for Asana’s prospective customers

Conduct qualification meetings with new prospects

Passion for technology and an ability to speak knowledgeably about the industry

Excellent writing skills with attention to grammar and tone

Mental health, wellness & fitness benefits

Minimum of three years of experience in transportation, logistics or customer service for a multi-site manufacturing or service company

Maintain and develop positive business relationships with customer’s.

Develop an understanding of customers' needs and take actions to ensure that such needs are met.

Explain proposed delivery solutions to customers.

Correct freight settlement documents to ensure the proper accruing of freight.

Actively participate in transportation alignment and tracking performance to carrier awards and cost.

Manage and grow existing customer accounts by understanding their needs, building relationships, and providing excellent customer service.

Develop a deep understanding of Gameday’s service offerings and upsell clients

Work closely with other teams, including Marketing, Operations, and Customer Service, to ensure a seamless customer experience.

Excellent verbal and written communication skills.

Strong problem-solving and critical thinking skills.

Proficient in Microsoft Office and experience with CRM software (ActiveCampaign preferred).