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Inbound Customer Care Specialist Jobs

Customer Care Billing Specialist
By Saela Pest Control At Orem, UT, United States
3+ months of customer service or support center experience (preferred)
Communication: You have excellent written and verbal communication skills
You will be working on a team and be mentored by you manager to best fulfill your opportunities
Medical, dental, and vision insurance
A state-of-the-art workout facility with locker rooms and sauna
NBA regulation-size indoor basketball court
Customer Care Specialist Jobs
By eClerx At Fayetteville, NC, United States
Successful candidates will have prior customer care, sales or technical experience in a service environment.
Prior Call Center experience is a must
Excellent communications skills when speaking or writing to customers and employees
1 year of experience working in a customer service environment
These positions require individuals who are able to function in a fast-paced sometimes stressful environment.
Successful candidates must be open to and able to function in a changing environment
Customer Care Specialist Jobs
By Dollar General At Goodlettsville, TN, United States
Knowledge, Skills and Abilities (KSAs)
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
Liaising with colleagues or managers to find the best solutions to customers’ issues
Familiarizing yourself with new products, services, and offers as they are introduced.
Previous experience in a customer service role is preferred
Sound judgment and excellent problem-solving skills

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inbound Customer Care Specialist to join our team and help us provide outstanding customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Overview:

Inbound Customer Care Specialists are responsible for providing excellent customer service to customers who contact the company via phone, email, or other methods. They are expected to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner.

Detailed Job Description:

Inbound Customer Care Specialists are responsible for providing excellent customer service to customers who contact the company via phone, email, or other methods. They are expected to answer customer inquiries, provide accurate information, and resolve customer issues in a timely manner. They must be able to handle customer complaints and provide solutions to customer problems. In addition, they must be able to provide product and service information to customers, as well as upsell and cross-sell products and services.

What is Inbound Customer Care Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to handle customer inquiries and complaints
• Knowledge of company products and services
• Ability to provide accurate information
• Ability to upsell and cross-sell products and services
• Ability to work in a fast-paced environment
• Ability to multitask
• Proficiency in computer applications

What is Inbound Customer Care Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Ability to work in a fast-paced environment
• Ability to multitask
• Proficiency in computer applications

What is Inbound Customer Care Specialist Job Knowledge?

Inbound Customer Care Specialists must have a thorough knowledge of customer service principles and practices, as well as a comprehensive understanding of company products and services. They must be able to provide accurate information to customers and be able to upsell and cross-sell products and services.

What is Inbound Customer Care Specialist Job Experience?

Previous customer service experience is preferred for Inbound Customer Care Specialists.

What is Inbound Customer Care Specialist Job Responsibilities?

• Answer customer inquiries via phone, email, or other methods
• Provide accurate information to customers
• Handle customer complaints and provide solutions
• Upsell and cross-sell products and services
• Provide product and service information to customers
• Maintain customer records
• Follow up with customers to ensure satisfaction