Implementation And Product Support Manager Jobs

3+ years of management experience in the travel industry; experience with product management, contracting, and pricing preferred.

Proven leadership skills to mentor, develop, and empower team members and create a positive work environment.

Undergraduate degree or equivalent experience in travel, business administration, marketing, or related field.

Advanced analytical skills with demonstrated ability to work through the development of complex business solutions.

Strong communicator, both written and verbal, with the ability to direct the actions of others.

Must be flexible and adaptable to changing priorities while working under pressure to meet immediate deadlines.

May participate in new business proposals through EVMS requirements, schedule support, and providing input for cost volumes to management.

Program Management Professional (PMP) certification

Responsible for supporting the organization's EVMS talent development, performance management, and business strategy.

Aligning and integrating Agile software practices with traditional scheduling and EVMS best practices for improved program management solutions.

Utilizes expert domain knowledge, professional principles and theories to develop advanced concepts, techniques, solutions and standards.

Significant interface with Program Managers, Contracts and Senior Technical Personnel, as well as other organizations.

Experience in project management and facilitating change management

Perform quality control in post mortem and work to continuously improve our internal project management plans for future projects

Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)

Experience with data analysis & visualization tools (e.g Tableau, Power BI)

Experience working on healthcare products or within hospitals

Experience working with data or analytics products

Lead and develop the fulfillment team, providing guidance, coaching, and performance management.

Oversee inventory management, analyze current processes, identify areas for improvement, and implement strategies to increase efficiency and scalability.

3+ Experience working with clinical staff including doctors, technicians, office managers and technical staff.

The Operations Manager responsibilities Include:

Oversee the implementation process, including installation, training, and on boarding activities, to ensure a seamless customer experience.

Configure EHR systems to maximize the benefits of the Radius XR solution and optimize clinical workflows.

Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management.

Present project outcomes for upper management

Must be able to manage remote employees

Manage the team’s backlog to optimize throughput and to accurately predict turnaround time for open issues

Identify impediments for the team and determine the best elimination plan

Colloborate with other leaders to ensure teams are working together in order to delight our customers.

Liaise with sales and end users to define product requirements, and support the sales process, including:

Maintain good knowledge of current market developments, including regulations.

Develop an understanding of existing TP ICAP Data & Analytics processes and the under pinning modelling and assumptions

Analyse new data products and including quantitative techniques required to price new datasets

Develop ability to support and enhance processes technically. Develop models utilising internal applications (etc Tailor/Axiom) and external software/applications (e.g. excel)

Design both automated and ad-hoc end of day reports that can be commercialised using systems such as Alteryx,

Sustainability Driven Startup Hiring a Customer Support and Implementation Manager

Manage support tickets from initiation to completion, ensuring timely and effective resolution of customer issues.

Document customer interactions and resolutions in our internal systems to maintain accurate records and enable knowledge sharing.

Proven experience in a customer support role, managing support tickets from initiation to completion.

Collaborate with cross-functional teams including Engineering, Product, and Customer Success to escalate and resolve complex customer issues.

Proactively communicate updates and resolutions to customers, ensuring they are informed throughout the support process seamlessly.

5+ years of relevant experience (Program management, software implementation, operations, regulatory compliance, or similar fields)

Developing standardized collateral on *** policy product offerings that can be shared with governments in the process of creating enforcement systems

Experience thriving in a fast-paced environment.

Ability to manage multiple projects simultaneously and to prioritize work dealing with multiple stakeholders with competing interests

Experience with Salesforce, Asana and Jira is a plus.

Bachelor's Degree or equivalent experience

Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Create, update, and maintain a comprehensive knowledge base, including frequently asked questions, troubleshooting guides, and best practices.

5+ years of relevant product support experience, preferably at a tech company

Excellent communication and interpersonal skills with the ability to communicate complex technical information to non-technical audiences.

Experience with ZenDesk highly preferred

Experience with Pendo guides is a plus

Seven years of supervision, management, or progressively related experience;

You will become part of the state's management team.

Manage teams to implement program guidance while working with other agencies.

Manage and/or approve consultant procurements and contracts of service provision, planning, training and other initiatives.

Experience directing and implementing strategic plans to improve safe and equitable access to public transportation.

Experience working on a leadership team, developing and maintaining highly effective staff teams and highly collaborative and effective cross-divisional teams.

In addition to extensive training and development plans, here are some of the other benefits we offer;

Manage key End User technical relationships.

Deep experience in working with internal product teams to implement various technological adjustments based on prospect/client requests.

3 years of experience in a Technical Implementation and Customer Success role.

Experience in a customer facing role.

Coding skills or product background a plus