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Hvac Call Center Representative Jobs in Massachusetts

Call Center Representative Jobs
By Mass Bay Credit Union At Boston, MA, United States
Cross-trains for other functions within the branch/department and performs those responsibilities as requested.
Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate.
Work requires general knowledge of all Credit Union products and services.
Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required.
Position requires one year of member service or call center experience in a bank or credit union.
Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.

Are you looking for a challenging and rewarding role in the HVAC industry? We are looking for an experienced HVAC Call Center Representative to join our team. You will be responsible for providing excellent customer service and technical support to our customers. If you have a passion for helping people and a knack for problem solving, this could be the perfect job for you!

Overview:

HVAC Call Center Representatives are responsible for providing customer service and technical support to customers who are having issues with their HVAC systems. They answer customer inquiries, troubleshoot problems, and provide solutions to customers. They also provide information about products and services, and help customers with their orders.

Detailed Job Description:

HVAC Call Center Representatives are responsible for providing customer service and technical support to customers who are having issues with their HVAC systems. They answer customer inquiries, troubleshoot problems, and provide solutions to customers. They also provide information about products and services, and help customers with their orders. They must be knowledgeable about HVAC systems and be able to explain technical information in a way that is easy for customers to understand. They must be able to work in a fast-paced environment and handle multiple tasks at once.

What is Hvac Call Center Representative Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to troubleshoot and solve problems
• Knowledge of HVAC systems
• Ability to explain technical information in a way that is easy to understand
• Ability to work in a fast-paced environment
• Ability to multitask

What is Hvac Call Center Representative Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of HVAC systems
• Ability to work in a fast-paced environment

What is Hvac Call Center Representative Job Knowledge?

• Knowledge of HVAC systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques

What is Hvac Call Center Representative Job Experience?

• Previous experience in customer service or technical support
• Previous experience in a call center environment

What is Hvac Call Center Representative Job Responsibilities?

• Answer customer inquiries and provide solutions to their problems
• Troubleshoot and solve customer issues
• Provide information about products and services
• Assist customers with their orders
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information in the system