Hotel Pbx Agent Jobs in Nevada

Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager

Previous experience in a high volume call center preferred

Familiar with and knowledgeable of the area road system preferred

Proven experience providing high level of guest service

Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner

Maintain route status in the designated tracking system

Assist management team with rooms related projects.

Perform other duties as requested by management.

Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.

Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary.

Manage discrepancies and queues quickly and efficiently.

Have knowledge of emergency procedures and assist as needed.

Update management of any problems, suggestions, or questions regarding department operations

Previous experience with guest service, multi-line phone system and room reservations systems is preferred

Excellent listening and interpersonal skills

General computer skills using Microsoft Office; Word, Excel and Outlook

Knowledge of reservation procedures, LMS, SDD, Intellidesk and Delphi Systems preferred

Answer all calls for the Edgewater and Colorado Belle

Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager

Previous experience in a high volume call center preferred

Familiar with and knowledgeable of the area road system preferred

Proven experience providing high level of guest service

Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner

Maintain route status in the designated tracking system