Pbx Operator Jobs

Summary
PBX Operator Golden Gaming (Las Vegas, NV) Description:
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.
Essential Functions And Responsibilities

• Refer all unresolved challenges/issues to immediate Supervisor
• Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner
• Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
• Maintain route status in the designated tracking system
• Promote team work within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Answers all phone calls in a professional and courteous manner
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Perform other duties as assigned

Requirements
Qualifications

• Strong computer skills
• Verify right to work in the United States
• High school diploma or equivalent preferred
• Pleasant personality, team-oriented and enjoys working with and assisting people
• Obtain and maintain all work cards as required by the company
• Familiar with and knowledgeable of the area road system preferred
• At least 21 years of age
• Ability to functionally communicate occupational-based English, both written and verbal
• Proven experience providing high level of guest service
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• Previous experience in a high volume call center preferred
• Ability to apply common sense reasoning to variety of situations

Work Cards

• None

Physical Requirements

• Constant use of hearing and vision, talking, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
• Frequently bend, reach, twist, squat, kneel, sit, stand, and walk

Work Environment Potential Conditions

• Indoor

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.