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Pbx Operator Jobs
Company | Golden Entertainment, Inc. |
Address | Reno, NV, United States |
Employment type | FULL_TIME |
Salary | |
Category | Gambling Facilities and Casinos |
Expires | 2023-09-07 |
Posted at | 8 months ago |
Summary
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Answers all phone calls in a professional and courteous manner
- Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner
- Promote team work within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Maintain route status in the designated tracking system
- Perform other duties as assigned
- Refer all unresolved challenges/issues to immediate Supervisor
- Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
- Ability to apply common sense reasoning to variety of situations
- Verify right to work in the United States
- Familiar with and knowledgeable of the area road system preferred
- Ability to functionally communicate occupational-based English, both written and verbal
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
- Proven experience providing high level of guest service
- Previous experience in a high volume call center preferred
- Pleasant personality, team-oriented and enjoys working with and assisting people
- Obtain and maintain all work cards as required by the company
- High school diploma or equivalent preferred
- Strong computer skills
- At least 21 years of age
- None
- Constant use of hearing and vision, talking, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
- Frequently bend, reach, twist, squat, kneel, sit, stand, and walk
- Indoor
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