Register
Recruit Create CV

Hotel Front Desk Guest service Jobs in Massachusetts

Front Desk/Guest Service Agent
By Crescent Hotels & Resorts At Quincy, MA, United States
1-2 year: Previous hotel front desk experience preferred, but not required. Marriott experience is ideal!
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Are you looking for a job that offers great customer service and a chance to make a difference in people's lives? Look no further! We are looking for a friendly and professional Hotel Front Desk Guest Service Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is as comfortable and enjoyable as possible. If you are passionate about providing excellent customer service and have a positive attitude, we want to hear from you!

Overview:

Hotel Front Desk Guest Service is a customer service role that involves greeting guests, checking them in and out of the hotel, and providing them with information about the hotel and its services. The job requires excellent customer service skills, as well as knowledge of hotel policies and procedures.

Detailed Job Description:

Hotel Front Desk Guest Service is responsible for providing excellent customer service to all guests of the hotel. This includes greeting guests upon arrival, checking them in and out of the hotel, answering any questions they may have, and providing them with information about the hotel and its services. The job also involves handling payments, making reservations, and ensuring that the hotel’s policies and procedures are followed.

What is Hotel Front Desk Guest service Job Skills Required?

• Excellent customer service skills
• Knowledge of hotel policies and procedures
• Ability to multitask
• Knowledge of computer systems and software
• Ability to work independently
• Ability to handle payments
• Ability to handle customer complaints

What is Hotel Front Desk Guest service Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of hotel policies and procedures
• Knowledge of computer systems and software
• Ability to work independently

What is Hotel Front Desk Guest service Job Knowledge?

• Knowledge of hotel policies and procedures
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and services

What is Hotel Front Desk Guest service Job Experience?

• Previous customer service experience
• Previous experience in a hotel front desk role

What is Hotel Front Desk Guest service Job Responsibilities?

• Greet guests upon arrival
• Check guests in and out of the hotel
• Answer any questions guests may have
• Provide guests with information about the hotel and its services
• Handle payments
• Make reservations
• Ensure that hotel policies and procedures are followed
• Handle customer complaints