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Helpdesk Tech Jobs in New York

Helpdesk Analyst Jobs
By Material At , New York, 10016 $22 - $28 an hour
Detail-oriented and organized, with strong time management skills
Assist with IT asset management, including tracking, inventory, and disposal of hardware and software
Contribute to the development and maintenance of the Self-Service Knowledge Base, creating and updating articles to empower users with self-help resources
Assist in the setup, configuration, and maintenance of new employee workstations, devices, and software, ensuring a smooth onboarding experience
Provide support for remote employees, including VPN setup and troubleshooting
Perform other duties as assigned by the Help Desk Manager, demonstrating flexibility and adaptability in a dynamic work environment
Helpdesk Specialist Jobs
By Ampcus Inc At White Plains, NY, United States

Client: New York Power Authority (NYPA)

New York Power Authority, 123 Main Street, White Plains, NY 10601

Helpdesk Specialist Jobs
By Interactive Resources - iR At New York, NY, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience
Lead Helpdesk Analyst Jobs
By United States Fund for UNICEF At , New York, Ny $70,400 - $87,800 a year
Desired Knowledge, Skills, and Abilities:
· · Basic Project Management skills
· · Keep teammates and management informed of trends, significant problems, and unexpected delays
· · Hardware and Software Inventory management
Key Responsibilities/Outcomes (include but are not limited to):
· Work with Network Operations Manager on LAN/WAN/Wifi support

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for a Helpdesk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have a passion for technology and helping others, this is the perfect job for you!

Overview:

Helpdesk Techs provide technical support to customers and employees by troubleshooting hardware and software issues. They are responsible for responding to customer inquiries, resolving technical problems, and providing technical advice and guidance.

Detailed Job Description:

Helpdesk Techs are responsible for responding to customer inquiries and resolving technical problems. They provide technical advice and guidance to customers and employees, troubleshoot hardware and software issues, and install and configure computer systems. They also provide technical support to customers and employees by troubleshooting hardware and software issues.

What is Helpdesk Tech Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of networking and internet protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Helpdesk Tech Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in customer service
• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols

What is Helpdesk Tech Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols
• Knowledge of customer service
• Knowledge of troubleshooting hardware and software issues

What is Helpdesk Tech Job Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting hardware and software issues

What is Helpdesk Tech Job Responsibilities?

• Respond to customer inquiries and resolve technical problems
• Provide technical advice and guidance to customers and employees
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical support to customers and employees
• Monitor and maintain computer systems