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Help Desk Specalisist Jobs in Pennsylvania

Help Desk Specialist Jobs
By Duane Morris LLP At Greater Philadelphia, United States
The hours for this position will be 12:00 pm - 8:00 pm.
· Comprehensive Healthcare, Dental, Vision, and Prescription Plans
· Commuter, HSA and FSA Spending Accounts
· Short-term and Long-term Disability and Life Insurance Coverage
· 401k and Pension Plan
· 22 PTO Days, 11 paid holidays
Help Desk Engineer Jobs
By Kinect At , Philadelphia, 19142
Stay up to date with current technology trends, teaching strategies, and educational best practices.
Manage schoolwide applications used for student learning: Hapara, Clever, Branching Minds, Kickboard, Stemscopes, Zearn, Accessit.
Communicates with the Director, other department and division managers, and appropriate staff personnel in order to integrate goals and activities.
Provide classroom instructional support for teachers through co-teaching, modeling, providing feedback, co-planning, and developing resources.
Build awareness and generate enthusiasm for technology resources.
Assess and provide input for technology resource purchases based on teacher input.
Help Desk Administrator Jobs
By PNC At Pittsburgh, PA, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Help Desk Specialist Jobs
By Thinc Forward At West Chester, PA, United States
Active Directory Management (User creation, password changes, group assignment) (2+ Years)
Office 365 Administration (User creation, password changes, Licensing management) (2+ Years)
Associate Degree/Bachelor's Degree and/or related certification preferred
1-3 years' experience in MSP environment preferred
Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
Ability to utilize remote tools such as remote assistance and TeamViewer
Help Desk Manager Jobs
By Jobot At Lancaster, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis
Help Desk Manager Jobs
By Jobot At Willow Grove, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis
Help Desk Manager Jobs
By Jobot At Harrisburg, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Specialist to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to customers. If you have a passion for technology and helping others, this is the job for you!

A Help Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer inquiries.

What is Help Desk Specalisist Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Help Desk Specalisist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service or technical support

What is Help Desk Specalisist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specalisist Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Specalisist Responsibilities?

• Provide technical assistance and support to customers and employees
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and escalate issues to higher levels of support
• Document customer interactions and solutions
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