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Help Desk Level II Jobs in Wisconsin

Entry-Level Help Desk Jobs
By Inter-Quest At , , Wi
Knowledge of Windows and Mac OS, along with basic hardware/software installation
Manage, schedule and document work using our service desk tools
Triage support tickets and manage ticket flow
Open the eSports facility each morning
Handle customer walk-ins for computer repair
Help eSports customers – creating accounts, setting up memberships, taking payments, assisting with game help, answer questions
Entry-Level Help Desk Analyst (Part-Time)
By Parasol Alliance At , Milwaukee, Wi $19 an hour
Experience working or volunteering in a senior living setting a plus
Must be upbeat, outgoing and have a cheerful disposition
Ability to build and maintain relationships with residents, their families and the community staff
Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
Intake of resident support requests

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is Help Desk Level II Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Help Desk Level II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is Help Desk Level II Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is Help Desk Level II Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is Help Desk Level II Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary