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Help Desk Level II Jobs in Texas

Help Desk Technician Ii
By ProSphere At San Antonio, TX, United States
Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
Must have proven customer service skills with customer service being their driving force.
Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution.
Essential Functions And Job Responsibilities
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed.
Rt Level Ii Jobs
By Amerapex At Pasadena, TX, United States
Education, Knowledge & Other Requirements
Must be willing to travel
Background check through DISA - Hair follicle, drug & alcohol
Help Desk Specialist Level 2
By Mantek Solutions At , Commerce, Ca $25 - $35 an hour
College diploma or university degree in computer science, computer information systems, or management information systems, and/or 2-3 years equivalent work experience
MINIMUM EDUCATION, EXPERIENCE, AND/OR CERTIFICATION
Brief customers as well as management on the status of current resolution efforts and attend meetings as requested or required.
Day to day management of MDM Mobile Iron and in-tune
Support all internal and external customers with product training, knowledge and expertise.
Accesses software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist customers with issues.
Help Desk Coordinator Entry Level
By Disability Services of the Southwest At , San Antonio, 78201, Tx
Learn and perform daily management of our VoIP system.
Technical skills and problem-solving abilities.
Conduct new employee technical orientations for local and remote new hires.
Create and manage all hand receipts for mobile equipment.
Excellent Admin and Customer Service Skills.
One to three years of experience in any type of office/clerical setting.

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is Help Desk Level II Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Help Desk Level II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is Help Desk Level II Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is Help Desk Level II Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is Help Desk Level II Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary